Senior Project Manager

Cleo’s Professional Services Project Management Office (PMO) is looking for a Senior Project Manager to support and be a part of our organization’s continued growth! The ideal candidate can present a successful record of delivering cloud-based, integration-focused solutions to external customers, with bonus points for B2B Integration and/or EDI experience. The Senior Project Manager will coordinate closely with both customer and internal teams and be responsible for the successful implementation of Cleo products and services. You will work closely with cross-functional teams on approved projects and ensure delivery outcomes are achieved within scope, schedule, budget, and quality constraints. The Senior Project Manager must feel comfortable working with Executive and Senior Leadership, Client Stakeholders, and Implementation Engineers. You will be a great fit if you are organized, possess a strong project management mindset with technical chops, stellar communication skills, and a readiness to grow and be challenged as part of a high-performing team.

Essential Duties & Responsibilities

Manage a portfolio of projects including efforts tied to strategic accounts

Deliver value to our customers by owning project delivery outcomes from kickoff to closure for customer-facing solutions

Communicate regularly with project stakeholders on status, schedule, budget, and risk factors through each project phase

Conduct project kickoffs, planning sessions, and regular delivery meetings

Lead teams consisting of implementation engineers and influence everyone around you to deliver positive results for both Cleo and our customers

Understand and communicate the value of Cleo’s solutions to our customers

Thrive on assuming ownership for all project deliverables and outcomes

Support organizational growth by following best practices related to time accounting, forecasting, and budgetary management

Effectively communicate all project activities and needs with the customer and liaise with implementation engineers and other departments that support your projects

Help shape a growing and results-focused PMO with your delivery experience and strong project management skillset

AI Fluency Competencies

Apply AI across the project lifecycle: decide where AI can accelerate work (project plans, kickoff agendas, meeting notes, status reports, risk logs, action tracking) and where human judgment, customer relationships, and personal accountability must lead

Help shape the PMO’s AI practices by piloting, documenting, and sharing repeatable AI workflows, templates, and prompts that improve delivery consistency and efficiency, and measuring their impact

Stay curious and current on AI capabilities, and speak credibly with customers about how AI and automation are transforming B2B integration and how Cleo’s solutions fit into that picture

Prerequisites

Bachelor’s degree in Computer Science, Management Information Systems, or related field

5+ years of work experience in Project Management with a desire for continued growth in the profession

Project Management Professional (PMP) certification preferred

Prior experience with EDI, MFT, data movement, or file transfer technologies highly preferred

Experience managing resources, schedules, and budgets within Project Portfolio Management (PPM) or related software tools

Must be well organized and detail-oriented

Demonstrated experience delivering cloud-based technology solutions

Exceptional stakeholder management and executive presentation skills

Skilled in interacting and coordinating across multiple business and technical teams

Ability to manage a portfolio of multiple customer projects concurrently

Willingness to travel 15% to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions.

A few things we offer

Compensation Range - $110,000 - $130,000

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Remote work environment

Representing a company with 4,000+ clients and a 99% retention rate

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [email protected].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.