Senior Service Engineer

Salary: 47.000 - 87.000 € per year

Requirements:

We require completed technical vocational training plus at least two years of advanced technical specialization and several years of relevant professional experience, or completed technical vocational training combined with extensive professional experience as a Field Service Engineer.

We seek strong communication skills, solid methodological and problem-solving capabilities, and excellent self-organization.

We require extensive product knowledge, strong IT skills (SAP R/3 and Microsoft Office), and good written and verbal English proficiency.

We require the ability to travel 80% of the time, including overnight travel within the territory or to other locations.

We require a valid drivers license with an acceptable driving record and the ability to lift, move, or carry equipment up to 30 kg.

We value previous experience with aftermarket service operations, a strong commercial mindset, and the ability to identify customer needs and support business growth opportunities.

We value proficiency with relevant business and service management systems.

Responsibilities:

We rely on this role to deliver on-site maintenance, repairs, troubleshooting, upgrades, and remote technical support for advanced microscopy systems and a broad portfolio of instruments, resolving issues quickly and supporting high customer satisfaction.

We expect this role to provide high-quality, cost-effective, and timely customer service while achieving revenue and utilization targets.

We rely on this role to improve product reliability by providing technical feedback, sharing field insights with Product Service Specialists, and communicating effectively across service and business teams.

We expect this role to follow service processes and documentation standards, collaborate closely with Sales and Shared Services, and support training and knowledge transfer activities.

Technologies:

Support

SAP

AI

More:

At Leica Microsystems, one of Danahers 15+ operating companies, we have been shaping the future for over 175 years with optical and digital solutions. Our work in microscopy, imaging, and analysis supports scientific discoveries and helps surgeons make critical decisions. We partner with customers around the world to solve complex challenges, guided by a culture of customer focus, innovation, teamwork, and continuous improvement. This Senior Service Engineer position is part of our DACH Service Organization, reports to the Area Service Manager, and is remote, covering Central and Northern Germany. The role is eligible for bonus or incentive pay.

last updated 42 week of 2026