Senior ServiceNow Business Analyst

Do you enjoy helping drive the ServiceNow project lifecycle by collaborating with virtual teams? Are you a go-to resource for applying industry best practices when you are working through requirements with your clients? Do you thrive in environments rooted in relationship building and that focus on bringing ServiceNow to life?

If so, Servos would love to chat with you about our Senior Business Analyst role and how we are innovating Digital Services for the Public Sector!

Location: Wherever you are (Remote)

We Are

A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)

A virtual team throughout the United States with headquarters in Virginia

Devoted to doing the right thing for our clients and team by leading with a human-first culture

An experienced team of consultants who are dedicated to having fun and adding value

Open minded and always welcoming new ideas and approaches

You Are

A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers

A strong communicator that is highly capable of working directly with client stakeholders

Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management

An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies

Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework

Passionate about doing the right thing, no matter how many times it takes

An adventurer who wouldn’t mind traveling up to 20% of the time

What You’ll Do

Work with client stakeholders and other team members to gather requirements and translate them for technical delivery

Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration

Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed

Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information

Develop a keen understanding of the solutions we implement and our customer’s business

What We Offer

A family first culture with unlimited PTO after your first year

Health benefits with free coverage for you and competitive rates for your family

401k match and a variety of other benefits

An investment in your continued growth and development with training opportunities and certifications

The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world

Originally posted on Himalayas