Senior ServiceNow Developer - FSM (356)

OVERVIEW

iTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments. This role serves as a senior technical contributor responsible for implementing and supporting advanced FSM capabilities that improve operational efficiency, workforce coordination, customer experience, and field service delivery.

The ideal candidate brings strong hands-on ServiceNow development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization. This role requires collaboration with architects, product owners, dispatch teams, field operations staff, and Agile delivery teams to modernize enterprise service delivery capabilities across federal organizations.

ROLES AND RESPONSIBILITIES

Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements

Implement and support ServiceNow FSM capabilities including:

o Work Order Management

o Task Management

o Scheduling and Dispatch

o Mobile Workforce Enablement

o Customer Communication and Self-Service

o Inventory and Asset Management

o Route Optimization and Resource Coordination

Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations

Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows

Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory

Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder

Configure route optimization and travel efficiency capabilities for field crews and technicians

Design, develop, and support mobile field service experiences including offline functionality and mobile work execution

Configure time tracking, labor tracking, and field activity reporting capabilities

Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel

Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates

Develop customer self-service portals enabling request submission, appointment booking, and service tracking

Support inventory and asset management capabilities including:

o Warehouse inventory visibility

o Truck stock inventory tracking

o Consumable and parts usage logging

o Automated inventory adjustments based on field usage

Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms

Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations

Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions

Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives

Perform code reviews and ensure adherence to development standards and platform best practices

Support platform upgrades, patching, and performance optimization activities

Troubleshoot and resolve FSM defects, mobile issues, and production support requests

Ensure configurations and customizations align with federal security, compliance, and accessibility requirements

Contribute to technical documentation, knowledge transfer, and operational readiness activities

Support organizational change management and end-user adoption efforts for FSM capabilities

Other duties as assigned

MINIMUM QUALIFICATIONS

5+ years of hands-on ServiceNow development experience

3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities

Strong experience configuring and developing within:

o Work Order and Task Management

o Scheduling and Dispatch

o Mobile Workforce Applications

o Inventory and Asset Tracking

o Customer Communication and Self-Service

Experience configuring ServiceNow Mobile applications and offline capabilities

Experience with integrations between ServiceNow and external enterprise systems

Strong experience developing custom ServiceNow applications and platform configurations

Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer

Experience working in Agile or SAFe delivery environments

Strong analytical, troubleshooting, and problem-solving skills

EDUCATION AND CERTIFICATIONS

Bachelor’s degree

ServiceNow Certified System Administrator (CSA) required

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM)

PREFERRED QUALIFICATIONS

Experience supporting federal government programs

Experience with Indoor mapping

Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions

Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes

Experience integrating FSM solutions with ERP, GIS, telematics, or asset management systems

Strong experience with Service Portal, UI Builder, and mobile-first user experience design

Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization

Experience supporting DevSecOps-aligned Agile teams

Strong communication, stakeholder engagement, and collaboration skills

Experience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizations

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Originally posted on Himalayas