Senior Site Reliability Engineer I

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly. In a nutshell, SREs ensure site uptime. SREs blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in systems–whether it be networking, the Linux kernel, or some more specific interest in scaling–algorithms or distributed systems.

Our team helps to improve automation, infrastructure reliability, and empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously improve the infrastructure, automation, and tooling that build internal products from these technologies.

Main responsibilities:

Partner with Braze’s engineering teams on:

Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner

Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms

Make monitoring and alerting alerts on symptoms and not on outages

Ensure that Braze meets our strict enterprise-grade SLAs with customers

Develop Braze’s internal platform infrastructure:

Create Infrastructure as code using Chef, Terraform, and Kubernetes

Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc

Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams

Manage incidents:

Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers

Use your on-call shift to prevent incidents from ever happening

Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

WHO YOU ARE

3+ years of experience as a Software, DevOps, or Site Reliability Engineer

You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations

Have an urge to collaborate, document, and deliver quickly

Collaborating across the global remote teams, often working asynchronously

Document everything so you don't need to learn the same thing (or plan the same work) twice

Delivering fast to delight our customers - even internal ones

Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it

Have a desire to solve everyday challenges facing software engineers and automate their toil away

Have an excellent ability to manage multiple tasks and expectations at once

Know your way around Linux and Unix Shell

Have strong programming skills - Ruby and/or Go preferred

Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies

Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at [email protected] for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.