Senior Strategy and Operations Manager

<p>📍London / Distributed (UK) | 💰 £86,100 - £101,300 (depending on experience) ➕ incentive awards tied to your performance |&nbsp;<a href="https://monzo.com/careers#benefits">Benefits</a>&nbsp;|&nbsp;<a href="https://www.youtube.com/watch?v=tDAT6VxoqQM">Hear from the team</a></p> <h3><strong>⭐ About the role</strong></h3> <p>We’re looking for a strategic, commercially minded, and data-driven <strong>Senior Strategy and Operations Manager</strong>, who will be an individual contributor and help shape the future of Payments at Monzo. You’ll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy - balancing long-term vision with the realities of day-to-day delivery.</p> <p>This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity. You’ll move seamlessly between blue-sky thinking and tactical execution - one day modelling the impact of a new product bet, the next helping optimise how we run the collective.</p> <p>You’ll bring a birds-eye view across Payments’s portfolio - ensuring our goals, investments, and initiatives line up coherently with each other and with Monzo’s broader mission. And you’ll be the connective tissue that keeps us operating effectively: tracking performance, surfacing insights, and making sure we’re focused on what really matters.</p> <p><strong>🔑 You’ll play a key role by…</strong></p> <ul> <li><strong>Driving strategic clarity:</strong> Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction to align with Monzo’s wider mission</li> <li><strong>Data-Driven Problem Solving:</strong> Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions.</li> <li><strong>Translating data into action:</strong> Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs</li> <li><strong>Cross-Functional Collaboration: </strong>Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution</li> <li><strong>Owning business performance rhythm:</strong> Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable</li> <li><strong>Shaping new opportunities:</strong> Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis</li> <li><strong>Making the org more effective:</strong> Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective</li> <li><strong>Connecting the dots:</strong> Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives</li> <li><strong>Scale &amp; Geographic Expansion:</strong> Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies</li> <li><strong>Bringing teams together:</strong> Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective</li> </ul> <p><strong>🤩 We’d love to hear from you if you have...</strong></p> <ul> <li><strong>Strategic Acumen:</strong> You have a deeply strategic mind, capable of seeing the bigger picture, thinking in systems, and anticipating future trends</li> <li><strong>Exceptional Problem-Solving Skills: </strong>Your “superpower” is solving complex problems with analytical rigor, commercial viability, and execution certainty</li> <li><strong>Adaptability &amp; Ownership:</strong> You’re a self-starter who thrives in ambiguity, adept at navigating complex, rapidly evolving environments, and driven by impact and ownership</li> <li><strong>Collaboration &amp; Influencing Without Authority:</strong> You have an exceptional ability to connect the dots across different parts of the business, foster collaboration, and drive alignment without authority</li> <li><strong>Commercial Mindset:</strong> You’re comfortable making trade-offs and prioritisation decisions based on data, business impact, and resource constraints</li> <li><strong>Analytical Rigour</strong>: A strong analytical skillset with a proven track record of comfortably navigating large datasets to solve unstructured problems independently</li> <li><strong>Collaborative Mindset: </strong>Experience working cross-functionally with highly technical teams such as Machine Learning and Data/Analytics Engineering</li> <li><strong>Operational Excellence:</strong> You’re motivated by improving how teams work - finding ways to make organisations more efficient, scalable, and focused on what matters most</li> </ul> <p><strong>🙌 What’s in it for you</strong><strong><br></strong></p> <p>💰 £86,100 - £101,300 (depending on experience) + incentive awards tied to your performance</p> <p>📍 We're open to distributed working within the UK, with the expectation of working from the London office on occasional basis.</p> <p>⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.&nbsp;</p> <p>📚 £1,000 learning budget each year to use on books, training courses and conferences.</p> <p>🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.&nbsp;</p> <p>➕ Plus lots more!&nbsp;<a href="https://monzo.com/careers#benefits">Read our full list of benefits</a>.</p> <h3><strong>🌈 The application journey has 4 key steps</strong></h3> <ul> <li>Phone call with Recruiter (30 mins)</li> <li>Initial behavioural video call with Hiring Manager (45 mins)</li> <li>Analytical interview (60 mins)</li> <li>Problem solving interview (60 mins)</li> </ul> <p>Our average process takes around 3–4 weeks, but we will always work around your availability.</p> <p>We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.<br><br>We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them&nbsp;<a href="https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo">here</a>.<br><br>#LI-NZ1 #LI-Remote</p>