jobctl

Senior Technical Account Manager

Vercel - Hybrid - London, Berlin - original posting ->
Status
Open
Remote policy
Hybrid
Employment type
Not stated
Salary
Not stated
Categories
Professional Services
Tech
awsazuregcphybridsalessenior
Source
vercel
First observed
2026-08-11 23:51 UTC
Last seen
2026-11-05 14:47 UTC
Source claims posted
2026-07-21 16:02 UTC
Consecutive misses
0 of 3

What the posting says

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the role

As a Senior Technical Account Manager, you’ll be the named technical owner for the mission-critical workload that anchors a strategic enterprise customer’s Vercel relationship, across a portfolio of concurrent accounts. You’ll work as a peer to customers’ VPs of Engineering and CTOs, take over the post-sales technical relationship from the Solutions Architect through a structured handover, and coordinate every Vercel team on the account, including Support, Engineering, Product, and Sales. Customers buy this engagement, so success is measured by renewal: your proactive architecture and cost work should be worth more than what the customer pays for it. The role has no on-call rotation, no production code, and no sales quota. This is a hybrid role with 3 in-office days per week in London or Berlin.

What you’ll do

Own the post-sales technical relationship for a portfolio of enterprise accounts, running weekly calls, monthly and quarterly business reviews, and an annual roadmap workshop

Co-own each account with the Account Executive: you own the technical relationship and the technical case for renewal

Take ownership of escalated incidents and recurring patterns, driving post-mortems, root-cause analysis, and remediation roadmaps, and respond to P1 and P2 escalations within 4 business hours

Run proactive architecture reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments

Scope and coordinate Forward Deployed Engineering, audits, workshops, and Professional Services projects on your accounts, and relay customer needs to Product and Engineering

What you need

5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or technical consultant), owning strategic customer relationships including QBRs and renewals

Ran a technical platform at scale in a customer-facing role, with fluency in CI/CD pipelines, preview environments, release mechanics, and cost and performance patterns

Production architecture experience on AWS, GCP, or Azure

Ramped quickly on an unfamiliar technical product and earned customer trust

Can write a one-page executive summary of a complex technical situation for customer leadership

Willing to travel 4 to 8 times per year to customer offices, generally in-region

Bonus if you

Worked as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer tools company

Built AI agents with the Vercel AI SDK, MCP servers, or similar frameworks

Run an annual roadmap workshop or Well-Architected Review-style engagement with an enterprise customer

Benefits:

Competitive compensation package, including equity.

Inclusive Healthcare Package.

Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

Flexible Time Off.

We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Disclosures:

Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.

Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Quality

Completeness: 65%
Honesty: 90%

Based on 13 observation(s).

Timeline

  1. *
    #15267 2026-08-11 23:51 UTC
    Published
  2. ~
    #54296 2026-08-13 23:53 UTC
    Modified
    • source_updated_at
      2026-07-22T12:50:03-04:00->2026-08-13T17:38:18-04:00
  3. ~
    #167354 2026-08-19 01:02 UTC
    Modified
    • source_updated_at
      2026-08-13T17:38:18-04:00->2026-08-18T18:06:17-04:00
  4. ~
    #254743 2026-08-21 19:51 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel...->About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel...
    • source_updated_at
      2026-08-18T18:06:17-04:00->2026-08-21T12:59:17-04:00
  5. ~
    #821102 2026-09-17 21:43 UTC
    Modified
    • source_updated_at
      2026-08-21T12:59:17-04:00->2026-09-17T16:40:14-04:00
  6. ~
    #952391 2026-09-23 17:56 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
  7. ~
    #974444 2026-09-24 18:02 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
    • source_updated_at
      2026-09-17T16:40:14-04:00->2026-09-24T13:58:47-04:00
  8. ~
    #1140818 2026-10-02 19:26 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
  9. ~
    #1286343 2026-10-09 23:57 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
    • source_updated_at
      2026-09-24T13:58:47-04:00->2026-10-09T16:52:41-04:00
  10. ~
    #1593981 2026-10-28 17:59 UTC
    Modified
    • Description
      About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
    • source_updated_at
      2026-10-09T16:52:41-04:00->2026-10-28T10:32:24-04:00
  11. ~
    #1641274 2026-10-30 18:01 UTC
    Modified
    • source_updated_at
      2026-10-28T10:32:24-04:00->2026-10-30T13:46:38-04:00
  12. ~
    #1645110 2026-10-30 22:01 UTC
    Modified
    • source_updated_at
      2026-10-30T13:46:38-04:00->2026-10-30T14:45:41-04:00
  13. ~
    #1756265 2026-11-05 14:47 UTC
    Modified
    • Title
      Technical Account Manager->Senior Technical Account Manager
    • Description
      About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...->About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've...
    • source_updated_at
      2026-10-30T14:45:41-04:00->2026-11-05T05:50:03-05:00