Service Owner (Atlassian)

At Volkswagen Group Digital Solutions [Portugal] (Permanent), in Multiple Locations

Expires at: 2027-01-05

Remote policy: Partial remote

About VW Group Digital Solutions [Portugal]

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

Ready to #ExploreNewRoads? Join us!

About the Product

The service as a whole provides and evolves MAN’s Atlassian collaboration platform by combining business ownership with technical architecture and operations. It covers the full lifecycle of the service—from strategy, budgeting, licenses, stakeholder and demand management to platform design, security, automation, reliability, and provider coordination. In short, it ensures that Jira, Confluence, Crowd, and Jira Service Management are stable, secure, cost-efficient, and continuously improved to meet business needs.

You’ll be focused in

Building and continuously evolving the Atlassian service offering (Jira, Confluence, Crowd, Jira Service Management), ensuring alignment with existing services and add-ons

Creating and managing the service business case, including cross-charging models within MAN & TRATON Group

Designing and driving the service roadmap, balancing innovation, stability, security, and cost efficiency

Guiding stakeholders at both project and management level, ensuring alignment on priorities, demand, and service improvement

Documenting service processes, KPIs, upgrades, downtimes, and overall service performance

Managing service budget, contracts, and licenses

Planning and communicating upgrades, downtimes, and service changes

Owning customer demand and incident processes while ensuring high customer satisfaction

Monitoring, reporting, and improving service KPIs

Maintaining expertise in Atlassian tools and staying up to date with new features and trends

In order to succeed, you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or comparable work experience

Proven experience working as a Service Owner, Service Manager, or similar role

Several years of experience with Atlassian products (Jira, Confluence, Jira Service Management, Crowd) in Cloud and/or Data Center environments

Strong knowledge of Atlassian Cloud architecture and basic platform architecture/maintenance

Strong knowledge of ITIL processes and service management principles

Experience in managing budgets, vendors, and external providers

Strong communication, stakeholder management, and negotiation skills

Ability to prioritize, challenge requests, and balance multiple demands

Strong problem-solving, conflict-resolution, and collaboration skills

Structured, independent, and agile way of working

Great English skills, both written and spoken

Benefits & Perks

Company benefits

1200€ to equip your home office

Flex allowance: 720€/year (60€ per month x12)

Performance bonus

Health insurance extendable to your household

Wellbeing program extendable to your household

Life insurance

Pension fund

Smartphone & phone data plan

Discounts on VW Group cars and special financing conditions

Cool things you’ll experience in our work environment

Tailored remote-friendly setup for every team's vibe!

Flexible working hours

Multicultural reality with + 30 different nationalities

Pet friendly environment

Boost your career with our internal mobility program, focused on your personal & professional growth

Mix and mingle across teams for idea-sharing and bonding