Solution Architect - ServiceNow

Define, develop, and implement scalable and maintainable business solutions, while demonstrating proficiency in ServiceNow and related technologies.

About Bolt Data

A connected workplace focused on innovation Bolt Data is a connected group of technology enthusiasts that believe collaboration and genuine care for each other are at the core of everything we do. As a long-standing partner of some of the world’s most successful platforms, we offer endless opportunities to expand your technology expertise. We're deeply committed to our team members' career advancement and helping them achieve their professional goals.

Description

The Solution Architect is responsible for partnering with our clients and delivery teams to define, develop, and implement business solutions. The architect may operate as a project resource to a client delivery team, as a project resource on Bolt Data delivery team, or as a primary delivery resource accountable for end-to-end solution delivery. Once development begins, the Solution Architect’s involvement will include a combination of hands-on configuration and oversight of work assigned to other team members and will continue throughout the build and testing phases to ensure the solution comes together as designed. The Solution Architect is self-directed, can work with limited management direction and will exercise considerable judgment in determining technical objectives of an assignment.

Role Responsibilities:

Functional project support:

Facilitate/lead workshops to define functional requirements and solution design, providing industry best practice guidance and ensuring the proposed solution is scalable, maintainable, and meets business requirements

Document requirements for system configurations and technology development

Articulate the benefits and risks to a solution’s feasibility and functionality

Provide detailed level of effort estimates for proposed solutions

Manage scope change by recognizing when requests are outside established scope/requirements and work with the Project Manager to handle the requests properly

Transition requirements for system configurations and technology development with delivery teams, ensuring a complete and clear understanding of the requirements

Lead solution deployment activities and confirm business acceptance of delivered solution

Support delivery activities including system configuration, testing, end-user training, and data mapping

Document final solution and lead knowledge transfer to client support team

Know and understand the customer industry; learn the customer people processes, use cases, business goals, and technology profile of the company

Establish effective working relationships with key client and project team stakeholders

Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders

Liaise between clients, delivery teams (including vendors) to drive delivery performance, manage risks, and remove barriers

Hold internal demos on configuration from other delivery teams to confirm that requirements are met, and the user experience is acceptable

Follow and understand new ServiceNow product and technical capabilities resulting from product releases and acquisitions

Work with a Technical Architect to refine the design and assist with coding and integration requirements and delivery

Project management skills with the ability to manage issues and client engagement when Project Manager is not available

Bolt Data consulting practice support:

Work within the Bolt Data Methodology for consistent and reliable delivery

Participate in internal teams for design document reviews

Support Bolt Data practice maturation and internal initiatives as required

Develop the organization by achieving and maintaining personal development goals including ServiceNow certifications and vendor certifications

Support Bolt Data Sales activities by reviewing Statement of Work scope and level of effort estimates

Professional Capabilities:

Field Service acumen

Project planning and control

Field Service technology acumen

Requirements gathering and management

Business change management

Process design

Client relationship management

Functional solution design and documentation

Communications and influencing

Information architecture

Facilitation and consensus-building

Solution testing and acceptance

Distributed team collaboration

Solution deployment

Procedures, documentation, and methodology

Knowledge creation and transition of knowledge

Experience working independently and within a cross-functional and cross-vendor team environment

Desire for continuous learning and improvement

Assist with the candidate interview process

Leadership Capabilities:

Passion for customers

Works collaboratively

Drives performance and quality

Acts decisively with confidence and integrity

Thinks strategically

Develops people and the organization

Required Skills/Experience:

ServiceNow Certified Administrator certification

Supporting certifications including FSM, CSM, SOM, among others.

Solution implementation experience with Customer Relationship Management solutions

Demonstrated ServiceNow configuration skills.

Familiarity with the following technologies/code languages: Apex, HTML, CSS, Javascript

7 years experience with software delivery lifecycle methodologies (e.g., Agile) and project management methodologies (e.g., PMBOK) with the ability to manage multiple projects to aggressive timelines

5 years of hands-on design and deployment experience in ServiceNow with assistance in coding and integration requirements and delivery.

3 years Field Service experience, including customer service management and call center support

Bachelor’s degree in business, technology, or equivalent experience

Willingness to ravel domestically and internationally with client and project team as needed. Passport with up to 25% travel.

Bonus Skills/Experience:

Master’s degree in business, technology, or 8 years equivalent experience

Familiarity with the following integration technologies: Boomi, Jitterbit, Mulesoft

Bolt Data Consulting Group LLC is an equal opportunity employer, and we firmly believe that every current and future team member has the right to be treated with dignity and respect. We comply with all Federal, State, and Local laws and no person at Bolt Data shall be discriminated against on the basis of race, color, sex, religion, age, lifestyle, disability, marital/family status, sexual orientation, ancestry, national origin, veteran status, or any other characteristic protected by law.

Originally posted on Himalayas