Spaceport Operations Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events

Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility

Train staff on customer service, anticipating guest needs, and problem resolution

Enforce proper safety practices with staff and leads

Coordinate and enhance time management for the team

Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs

Create and maintain in-person and online training materials

Oversee performance management for Spaceport Operations staff

Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements

Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested

Obtain multiple bids from competing contractors by creating scopes of work

Perform job walk-downs with vendors, engineers, supervisors, and managers

Create RFPOs and assist buyers with vendor selection

Ensure purchase orders are accurate with no cost overruns

Work closely with Spaceport Development, Facilities, Culinary, and Hospitality teams

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

Experience opening new operations and/or creating operational procedures from the ground up

Experience leading a team within the hospitality or operations industry

Advanced knowledge of customer service and problem resolution

Experience with Microsoft Office and Outlook

Excellent communication skills, both written and verbal

Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations

Experience in a corporate environment

Proficient knowledge of human resources management

Ability to organize work for large groups in various service formats

Strong time management skills

Experience with high-volume, complex multidisciplinary operations

Experience leading groups of 10 or more staff members

Eye for aesthetic industrial design

Experience with facilities within an aerospace industry

Familiar with space planning procedures and operations

Ability to create and update RFPOs and facilities work orders in an ERP software

Ability to work effectively in a team environment

Ability to make independent judgments with limited information

Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers

Logical and strategic approach to solving problems

Ability to read and understand basic floor plans

Comfortable working in a high-stress environment balancing several projects at any given time, with flexibility to adjust for abrupt changes in strategic direction

ADDITIONAL REQUIREMENTS:

Must be willing to travel to various SpaceX locations for mission critical projects, such as Moon Corps (up to 85% travel)

Ability to provide 24/7 on-call support for emergencies and critical operations

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].