Sr. Accountant, AI Operations

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. ACCOUNTANT, AI OPERATIONS

Play a key role in standing up SpaceX’s commercial infrastructure by owning how an open invoice becomes cash across Grok API usage, subscriptions, and enterprise agreements. You will set priorities and playbooks for the collections and billing team, review high-risk work, and help build the systems and workflows the next generation of products will run on. This is a high-visibility cross-functional role across the deal desk, revenue accounting, FP&A, sales, customer success, and legal.

RESPONSIBILITIES:

Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; know when a case requires an exception

Own DSO, aging, and collection performance as well as accounts through outreach, dispute resolution, payment application, and reconciliation

Deliver complete and accurate collections data on time for monthly and quarterly close

Review high-risk work (disputes, short payments, write-offs, account status changes, commitments the company may not be able to honor) before it reaches a customer or affects the close

Take on the harder accounts including aged balances, complex disputes, and customers who need direct involvement

Keep the receivables ledger clean with cash applied, disputes documented, and every balance explainable

Use AI for repetitive work; review output before it reaches a customer or the books and incorporate what works into team operations

Decide what should stay manual vs. automated and hold the team to that standard

Work across Campfire, Salesforce, NetSuite, Stripe, Databricks, and D365

Partner with billing a revenue accounting to fix root-cause issues, ensure credits, adjustments, and uncollected balances stand up to audit

BASIC QUALIFICATIONS:

Bachelor’s degree

4+ years of experience in collections, billing, accounts receivable, or order-to-cash

PREFERRED SKILLS AND EXPERIENCE:

Bachelor’s degree in accounting, finance, business, or related field

Hands-on experience owning a receivables portfolio and its results

Ability to read an aging report, reconcile an account, and explain to revenue accounting how a dispute or credit affects the books

Systems experience across Salesforce, NetSuite, SQL, Databricks, D365

Track record of improving a collections process and getting others to adopt the new approach

Experience using AI for repetitive work, validating output, and incorporating what works into the team’s workflow

Excellent written, verbal, and interpersonal communication skills

Comfortable using support platforms such as Plain or Zendesk

SOX, audit support, credit review, or credit-risk experience

Multi-entity or multi-currency receivables experience

ADDITIONAL REQUIREMENTS:

Must be willing to work long hours or weekends when needed to meet critical deadlines, such as month-end and quarter-end close

This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered

COMPENSATION AND BENEFITS:

Pay Range:

Level 3: $130,000.00 - $190,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].