Sr. Manager, Hospitality

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. MANAGER, HOSPITALITY

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Senior Manager will lead hospitality operations across multiple sites and concepts within the organization. This role includes developing and implementing customer service strategies, operational standards, and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Senior Manager include directing service operations for approximately 10,000 meals daily across multiple locations and concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. The Hospitality Senior Manager leads and develops managers and supervisors, drives performance across locations, ensures excellent customer service, and facilitates cross-site communication and consistency. This position involves talent development, performance management, ensuring team compliance with mandatory training, and overseeing scheduling, payroll, and operational execution. The Hospitality Senior Manager supports SpaceX’s mission by leading hospitality functions and ensuring the consistent delivery of high-quality food and beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale.

RESPONSIBILITIES:

Define and uphold hospitality standards and guest experience excellence across a portfolio of outlets, driving consistent performance while identifying and implementing improvements that enhance service quality and brand reputation

Lead the development, piloting, and rollout of new services, offerings, and training programs within assigned locations, ensuring they deliver measurable improvements in revenue, guest satisfaction, and operational efficiency

Direct day-to-day operations across multiple food service outlets and catering locations, optimizing processes, resource allocation, and performance to meet both operational targets and strategic objectives

Build and lead high-performing teams by managing managers and supervisors, including talent acquisition, performance management, leadership development, coaching, and succession planning for key roles

Plan and oversee large-scale events and catering operations, ensuring flawless execution, strong financial results, and high client satisfaction while identifying opportunities to expand the catering business

Champion food safety and workplace safety standards across all locations, ensuring full compliance, conducting regular audits, and fostering a proactive culture of safety and continuous improvement

Design and implement systems and processes that enhance team productivity, time management, and cross-functional collaboration across the department

Develop and scale training programs on customer service, menu knowledge, allergens, and nutritional awareness; create advanced training materials and measure their effectiveness through performance metrics and feedback

Own product quality, consistency, and inventory performance across assigned locations by establishing robust quality control systems, monitoring key performance indicators, reducing waste, and driving sustainable improvements

Manage financial performance for the area of responsibility, including P&L oversight, budgeting, forecasting, labor and cost control, sales analysis, and identifying opportunities to improve profitability and operational efficiency

Build and strengthen strategic vendor relationships by negotiating contracts, monitoring performance, resolving issues, and driving improvements in quality, cost, and supply reliability

BASIC QUALIFICATIONS:

Associate degree or higher

12+ years of food service industry experience

7+ years of leadership within the food service industry in a high-volume multi-concept operation

PREFERRED SKILLS AND EXPERIENCE:

10+ years of leadership within the food service industry in a high-volume multi-concept operation

Experience opening new operations and/or creating operations procedures from the ground up

Extensive experience managing teams across multiple concepts, including fine dining, upscale, casual, and quick service restaurants

Expert interpersonal, oral, and written communication skills

Expert time management skills

Expert understanding of food safety and sanitation practices

Expert knowledge of food service systems, ordering, and inventory management

Advanced computer skills including Microsoft Office

Advanced knowledge with allergen identification and dietary restrictions

Advanced knowledge of beverage service including beer, wine, and spirits

Demonstrates the highest level of professionalism

Experience in a corporate environment

Advanced knowledge of HR best practices

Experience leading groups in large team settings of 50 or more staff members

ADDITIONAL REQUIREMENTS:

Ability to carry large, heavy items unassisted (up to 25lbs)

Must have the ability to stand for periods up to 8-12 hours a day

Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed

Must participate in internal leadership and development training

Adaptability, problem-solving skills, and extreme attention to detail

Team player with the ability to collaborate effectively, including but not limited to training of incoming team members

Must have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed)

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].