Strategic Account Manager, Firefox Enterprise

<div class="gmail_default" style="font-size: small;"> <div> <p><strong>Why Mozilla?</strong></p> <p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp;</span></p> <p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms.&nbsp;</span></p> <p><strong>About this team and role:</strong></p> <p><span style="font-weight: 400;">Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a </span><strong>Strategic Account Manager, Firefox Enterprise </strong><span style="font-weight: 400;">to help grow Firefox Enterprise in </span><strong>France</strong><span style="font-weight: 400;">. This is a high-impact enterprise sales role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise.&nbsp;&nbsp;&nbsp;</span></p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as the primary point of contact for assigned customer accounts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain strong, long-term client relationships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand our customer goals, challenges, and business needs&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage renewals and proactively address retention risks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct regular check-ins, business reviews, and success planning with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Resolve issues and escalate when necessary to ensure timely resolution</span></li> </ul> <p><strong>What you’ll bring:&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of supporting customer renewals, retention, and revenue growth</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication skills in English and French.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be willing and able to travel within France as needed for the role, with a preference for candidates located in the Paris metro area</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Negotiation and influence skills to support renewals, expansions, and customer advocacy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Commitment to our values:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcoming differences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Being relationship-minded</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Practicing responsible participation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Having grit</span></li> </ul> </ul> <p><strong>What you’ll get:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous performance-based bonus plans to all eligible employees - we share in our success as one team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rich medical, dental, and vision coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Country specific holidays plus a day off for your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">One-time home office stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development budget</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly well-being stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee referral bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</span></li> </ul> <p><strong>About Mozilla&nbsp;</strong></p> <p>Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</p> <p><strong>Commitment to diversity, equity, inclusion, and belonging</strong></p> <p>Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.&nbsp; We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation<span style="color: #003366;">s, </span>gender identities, and expressions.</p> <p>We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at <a class="external-link" ---------- to request accommodation.</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.&nbsp; Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.</p> <p>Group: C</p> <p>#LI-REMOTE</p> <p>Req ID: R3217</p> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Hiring Ranges:</strong></p></div><div class="title">Remote France</div><div class="pay-range"><span>€53.000</span><span class="divider">&mdash;</span><span>€71.000 EUR</span></div></div></div>

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