jobctl

Support Escalations Specialist

Roblox - Gurugram, Haryana, India - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
Safety Operations (Non-Tech)
Tech
support
Source
roblox
First observed
2026-08-11 23:51 UTC
Last seen
2026-10-04 07:47 UTC
Source claims posted
2026-05-06 15:14 UTC
Consecutive misses
0 of 3

What the posting says

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution.

This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation.

What You’ll Do

Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy.

Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows.

You won't just complete tickets. You’ll find out why they happened. You will conduct deep-dive investigations into systemic errors, poor agent behaviors and other gaps, and advocate for fixes.

Maintain high-integrity data on every case you handle, helping to turn raw ticket information into insights that we share with Product and Engineering teams.

Partner directly with Product Support, Legal, Ad Ops, Developer Relations and more to provide updates on high-profile cases and emerging trends.

You Have

5+ years in a high-tier support, Trust & Safety, or operations role (Executive or Legal escalations experience is a massive plus).

You enjoy "detective work." You’re comfortable digging through logs and data to find the needle in the haystack.

You can translate complex customer challenges into clear, concise updates.

You are comfortable with ambiguity and excited by the challenge of building and partnering with vendor teams to coordinate and execute on tickets.

Bachelor’s degree in Business, Communications, Operations, or a related field.

You Are

Discreet & Reliable: You understand the sensitivity of high-risk work and can be trusted with confidential information.

Proactive: You don’t wait for a manual to be written; you help write it.

Resilient: You stay calm under pressure, especially when dealing with tight deadlines and high-visibility cases.

Collaborative: You’re a team player who is happy to mentor vendor partners today and help onboard new internal peers tomorrow.

The Logistics

This role requires collaboration with team members based in California, USA.

This role requires on-call work and weekends on a rotational basis to ensure 24/7 coverage for high-priority risks.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Quality

Completeness: 45%
Honesty: 100%

Based on 101 observation(s).

Timeline

  1. *
    #12418 2026-08-11 23:51 UTC
    Published
  2. ~
    #17771 2026-08-12 07:51 UTC
    Modified
    • source_updated_at
      2026-08-11T14:41:55-04:00->2026-08-12T02:40:44-04:00
  3. ~
    #28433 2026-08-12 19:51 UTC
    Modified
    • source_updated_at
      2026-08-12T02:40:44-04:00->2026-08-12T14:43:41-04:00
  4. ~
    #40860 2026-08-13 07:52 UTC
    Modified
    • source_updated_at
      2026-08-12T14:43:41-04:00->2026-08-13T02:44:29-04:00
  5. ~
    #51452 2026-08-13 19:53 UTC
    Modified
    • source_updated_at
      2026-08-13T02:44:29-04:00->2026-08-13T14:45:27-04:00
  6. ~
    #59875 2026-08-14 07:54 UTC
    Modified
    • source_updated_at
      2026-08-13T14:45:27-04:00->2026-08-14T02:41:22-04:00
  7. ~
    #70155 2026-08-14 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T02:41:22-04:00->2026-08-14T14:44:19-04:00
  8. ~
    #91647 2026-08-15 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T14:44:19-04:00->2026-08-15T14:43:02-04:00
  9. ~
    #102088 2026-08-16 07:55 UTC
    Modified
    • source_updated_at
      2026-08-15T14:43:02-04:00->2026-08-16T02:40:25-04:00
  10. ~
    #113592 2026-08-16 19:56 UTC
    Modified
    • source_updated_at
      2026-08-16T02:40:25-04:00->2026-08-16T14:46:16-04:00
  11. ~
    #123977 2026-08-17 07:56 UTC
    Modified
    • source_updated_at
      2026-08-16T14:46:16-04:00->2026-08-17T02:41:22-04:00
  12. ~
    #136257 2026-08-17 19:42 UTC
    Modified
    • source_updated_at
      2026-08-17T02:41:22-04:00->2026-08-17T14:44:38-04:00
  13. ~
    #146805 2026-08-18 09:17 UTC
    Modified
    • source_updated_at
      2026-08-17T14:44:38-04:00->2026-08-18T02:41:23-04:00
  14. ~
    #159362 2026-08-18 21:00 UTC
    Modified
    • source_updated_at
      2026-08-18T02:41:23-04:00->2026-08-18T14:43:35-04:00
  15. ~
    #172693 2026-08-19 07:53 UTC
    Modified
    • source_updated_at
      2026-08-18T14:43:35-04:00->2026-08-19T02:44:17-04:00
  16. ~
    #193483 2026-08-19 19:27 UTC
    Modified
    • source_updated_at
      2026-08-19T02:44:17-04:00->2026-08-19T14:44:20-04:00
  17. ~
    #206443 2026-08-20 07:36 UTC
    Modified
    • source_updated_at
      2026-08-19T14:44:20-04:00->2026-08-20T02:44:51-04:00
  18. ~
    #223191 2026-08-20 20:23 UTC
    Modified
    • source_updated_at
      2026-08-20T02:44:51-04:00->2026-08-20T14:46:43-04:00
  19. ~
    #234948 2026-08-21 06:53 UTC
    Modified
    • source_updated_at
      2026-08-20T14:46:43-04:00->2026-08-21T02:42:53-04:00
  20. ~
    #254533 2026-08-21 19:50 UTC
    Modified
    • source_updated_at
      2026-08-21T02:42:53-04:00->2026-08-21T14:44:09-04:00
  21. ~
    #258756 2026-08-21 23:52 UTC
    Modified
    • source_updated_at
      2026-08-21T14:44:09-04:00->2026-08-21T16:08:45-04:00
  22. ~
    #281521 2026-08-22 21:12 UTC
    Modified
    • source_updated_at
      2026-08-21T16:08:45-04:00->2026-08-22T14:42:34-04:00
  23. ~
    #293208 2026-08-23 09:44 UTC
    Modified
    • source_updated_at
      2026-08-22T14:42:34-04:00->2026-08-23T02:40:49-04:00
  24. ~
    #303268 2026-08-23 21:11 UTC
    Modified
    • source_updated_at
      2026-08-23T02:40:49-04:00->2026-08-23T14:42:25-04:00
  25. ~
    #318400 2026-08-24 07:30 UTC
    Modified
    • source_updated_at
      2026-08-23T14:42:25-04:00->2026-08-24T02:41:55-04:00
  26. ~
    #338445 2026-08-24 22:19 UTC
    Modified
    • source_updated_at
      2026-08-24T02:41:55-04:00->2026-08-24T14:46:43-04:00
  27. ~
    #354222 2026-08-25 10:19 UTC
    Modified
    • source_updated_at
      2026-08-24T14:46:43-04:00->2026-08-25T02:42:18-04:00
  28. ~
    #363880 2026-08-25 19:02 UTC
    Modified
    • source_updated_at
      2026-08-25T02:42:18-04:00->2026-08-25T14:43:42-04:00
  29. ~
    #377455 2026-08-26 07:20 UTC
    Modified
    • source_updated_at
      2026-08-25T14:43:42-04:00->2026-08-26T02:42:04-04:00
  30. ~
    #387790 2026-08-26 22:35 UTC
    Modified
    • source_updated_at
      2026-08-26T02:42:04-04:00->2026-08-26T14:43:52-04:00
  31. ~
    #396841 2026-08-27 10:36 UTC
    Modified
    • source_updated_at
      2026-08-26T14:43:52-04:00->2026-08-27T02:43:29-04:00
  32. ~
    #407021 2026-08-27 22:36 UTC
    Modified
    • source_updated_at
      2026-08-27T02:43:29-04:00->2026-08-27T14:44:20-04:00
  33. ~
    #416749 2026-08-28 10:36 UTC
    Modified
    • source_updated_at
      2026-08-27T14:44:20-04:00->2026-08-28T02:43:56-04:00
  34. ~
    #429315 2026-08-28 23:17 UTC
    Modified
    • source_updated_at
      2026-08-28T02:43:56-04:00->2026-08-28T14:43:45-04:00
  35. ~
    #441999 2026-08-29 19:06 UTC
    Modified
    • source_updated_at
      2026-08-28T14:43:45-04:00->2026-08-29T14:41:14-04:00
  36. ~
    #456555 2026-08-30 07:48 UTC
    Modified
    • source_updated_at
      2026-08-29T14:41:14-04:00->2026-08-30T02:42:45-04:00
  37. ~
    #469327 2026-08-30 21:41 UTC
    Modified
    • source_updated_at
      2026-08-30T02:42:45-04:00->2026-08-30T14:40:44-04:00
  38. ~
    #477575 2026-08-31 09:19 UTC
    Modified
    • source_updated_at
      2026-08-30T14:40:44-04:00->2026-08-31T02:41:57-04:00
  39. ~
    #487329 2026-08-31 21:23 UTC
    Modified
    • source_updated_at
      2026-08-31T02:41:57-04:00->2026-08-31T14:42:13-04:00
  40. ~
    #496804 2026-09-01 09:23 UTC
    Modified
    • source_updated_at
      2026-08-31T14:42:13-04:00->2026-09-01T02:40:49-04:00
  41. ~
    #509056 2026-09-01 21:24 UTC
    Modified
    • source_updated_at
      2026-09-01T02:40:49-04:00->2026-09-01T14:42:19-04:00
  42. ~
    #523792 2026-09-02 09:24 UTC
    Modified
    • source_updated_at
      2026-09-01T14:42:19-04:00->2026-09-02T02:41:45-04:00
  43. ~
    #535428 2026-09-02 21:25 UTC
    Modified
    • source_updated_at
      2026-09-02T02:41:45-04:00->2026-09-02T14:43:00-04:00
  44. ~
    #547107 2026-09-03 09:25 UTC
    Modified
    • source_updated_at
      2026-09-02T14:43:00-04:00->2026-09-03T02:41:18-04:00
  45. ~
    #556645 2026-09-03 21:26 UTC
    Modified
    • source_updated_at
      2026-09-03T02:41:18-04:00->2026-09-03T14:43:27-04:00
  46. ~
    #567615 2026-09-04 09:26 UTC
    Modified
    • source_updated_at
      2026-09-03T14:43:27-04:00->2026-09-04T02:41:46-04:00
  47. ~
    #578307 2026-09-04 21:31 UTC
    Modified
    • source_updated_at
      2026-09-04T02:41:46-04:00->2026-09-04T14:42:55-04:00
  48. ~
    #592680 2026-09-05 19:42 UTC
    Modified
    • source_updated_at
      2026-09-04T14:42:55-04:00->2026-09-05T14:41:30-04:00
  49. ~
    #599252 2026-09-06 07:43 UTC
    Modified
    • source_updated_at
      2026-09-05T14:41:30-04:00->2026-09-06T02:40:44-04:00
  50. ~
    #606859 2026-09-06 19:43 UTC
    Modified
    • source_updated_at
      2026-09-06T02:40:44-04:00->2026-09-06T14:41:45-04:00
  51. ~
    #613090 2026-09-07 07:46 UTC
    Modified
    • source_updated_at
      2026-09-06T14:41:45-04:00->2026-09-07T02:41:23-04:00
  52. ~
    #622937 2026-09-07 19:47 UTC
    Modified
    • source_updated_at
      2026-09-07T02:41:23-04:00->2026-09-07T14:40:47-04:00
  53. ~
    #631358 2026-09-08 07:47 UTC
    Modified
    • source_updated_at
      2026-09-07T14:40:47-04:00->2026-09-08T02:41:57-04:00
  54. ~
    #641777 2026-09-08 19:49 UTC
    Modified
    • source_updated_at
      2026-09-08T02:41:57-04:00->2026-09-08T14:43:19-04:00
  55. ~
    #651313 2026-09-09 07:49 UTC
    Modified
    • source_updated_at
      2026-09-08T14:43:19-04:00->2026-09-09T02:42:16-04:00
  56. ~
    #662832 2026-09-09 19:54 UTC
    Modified
    • source_updated_at
      2026-09-09T02:42:16-04:00->2026-09-09T14:43:25-04:00
  57. ~
    #672770 2026-09-10 07:54 UTC
    Modified
    • source_updated_at
      2026-09-09T14:43:25-04:00->2026-09-10T02:42:19-04:00
  58. ~
    #685536 2026-09-10 19:55 UTC
    Modified
    • source_updated_at
      2026-09-10T02:42:19-04:00->2026-09-10T14:42:35-04:00
  59. ~
    #694257 2026-09-11 07:56 UTC
    Modified
    • source_updated_at
      2026-09-10T14:42:35-04:00->2026-09-11T02:41:14-04:00
  60. ~
    #706588 2026-09-11 21:18 UTC
    Modified
    • source_updated_at
      2026-09-11T02:41:14-04:00->2026-09-11T14:42:53-04:00
  61. ~
    #719949 2026-09-12 21:19 UTC
    Modified
    • source_updated_at
      2026-09-11T14:42:53-04:00->2026-09-12T14:41:52-04:00
  62. ~
    #726799 2026-09-13 09:19 UTC
    Modified
    • source_updated_at
      2026-09-12T14:41:52-04:00->2026-09-13T02:41:31-04:00
  63. ~
    #733211 2026-09-13 21:19 UTC
    Modified
    • source_updated_at
      2026-09-13T02:41:31-04:00->2026-09-13T14:41:39-04:00
  64. ~
    #740141 2026-09-14 09:28 UTC
    Modified
    • source_updated_at
      2026-09-13T14:41:39-04:00->2026-09-14T02:41:46-04:00
  65. ~
    #753164 2026-09-14 21:29 UTC
    Modified
    • source_updated_at
      2026-09-14T02:41:46-04:00->2026-09-14T14:42:25-04:00
  66. ~
    #764707 2026-09-15 09:29 UTC
    Modified
    • source_updated_at
      2026-09-14T14:42:25-04:00->2026-09-15T02:42:10-04:00
  67. ~
    #777348 2026-09-15 21:30 UTC
    Modified
    • source_updated_at
      2026-09-15T02:42:10-04:00->2026-09-15T14:42:45-04:00
  68. ~
    #788086 2026-09-16 09:30 UTC
    Modified
    • source_updated_at
      2026-09-15T14:42:45-04:00->2026-09-16T02:42:10-04:00
  69. ~
    #800474 2026-09-16 21:31 UTC
    Modified
    • source_updated_at
      2026-09-16T02:42:10-04:00->2026-09-16T14:42:56-04:00
  70. ~
    #810713 2026-09-17 09:32 UTC
    Modified
    • source_updated_at
      2026-09-16T14:42:56-04:00->2026-09-17T02:43:02-04:00
  71. ~
    #820306 2026-09-17 21:32 UTC
    Modified
    • source_updated_at
      2026-09-17T02:43:02-04:00->2026-09-17T14:42:46-04:00
  72. ~
    #830650 2026-09-18 09:36 UTC
    Modified
    • source_updated_at
      2026-09-17T14:42:46-04:00->2026-09-18T02:42:09-04:00
  73. ~
    #846871 2026-09-18 21:37 UTC
    Modified
    • source_updated_at
      2026-09-18T02:42:09-04:00->2026-09-18T14:43:06-04:00
  74. ~
    #867149 2026-09-19 21:38 UTC
    Modified
    • source_updated_at
      2026-09-18T14:43:06-04:00->2026-09-19T14:41:34-04:00
  75. ~
    #874445 2026-09-20 09:39 UTC
    Modified
    • source_updated_at
      2026-09-19T14:41:34-04:00->2026-09-20T02:41:18-04:00
  76. ~
    #882166 2026-09-20 21:40 UTC
    Modified
    • source_updated_at
      2026-09-20T02:41:18-04:00->2026-09-20T14:41:05-04:00
  77. ~
    #889052 2026-09-21 09:49 UTC
    Modified
    • source_updated_at
      2026-09-20T14:41:05-04:00->2026-09-21T02:41:45-04:00
  78. ~
    #905560 2026-09-21 21:49 UTC
    Modified
    • source_updated_at
      2026-09-21T02:41:45-04:00->2026-09-21T14:42:34-04:00
  79. ~
    #918813 2026-09-22 09:53 UTC
    Modified
    • source_updated_at
      2026-09-21T14:42:34-04:00->2026-09-22T02:42:09-04:00
  80. ~
    #930343 2026-09-22 21:53 UTC
    Modified
    • source_updated_at
      2026-09-22T02:42:09-04:00->2026-09-22T14:43:58-04:00
  81. ~
    #941155 2026-09-23 09:54 UTC
    Modified
    • source_updated_at
      2026-09-22T14:43:58-04:00->2026-09-23T02:42:24-04:00
  82. ~
    #956704 2026-09-23 21:54 UTC
    Modified
    • source_updated_at
      2026-09-23T02:42:24-04:00->2026-09-23T14:43:23-04:00
  83. ~
    #967231 2026-09-24 09:59 UTC
    Modified
    • source_updated_at
      2026-09-23T14:43:23-04:00->2026-09-24T02:43:19-04:00
  84. ~
    #980249 2026-09-24 22:03 UTC
    Modified
    • source_updated_at
      2026-09-24T02:43:19-04:00->2026-09-24T14:43:02-04:00
  85. ~
    #994208 2026-09-25 10:08 UTC
    Modified
    • source_updated_at
      2026-09-24T14:43:02-04:00->2026-09-25T02:41:55-04:00
  86. ~
    #1007528 2026-09-25 22:13 UTC
    Modified
    • source_updated_at
      2026-09-25T02:41:55-04:00->2026-09-25T14:43:08-04:00
  87. ~
    #1022969 2026-09-26 22:19 UTC
    Modified
    • source_updated_at
      2026-09-25T14:43:08-04:00->2026-09-26T14:42:04-04:00
  88. ~
    #1029577 2026-09-27 10:19 UTC
    Modified
    • source_updated_at
      2026-09-26T14:42:04-04:00->2026-09-27T02:41:23-04:00
  89. ~
    #1036586 2026-09-27 22:19 UTC
    Modified
    • source_updated_at
      2026-09-27T02:41:23-04:00->2026-09-27T14:41:39-04:00
  90. ~
    #1043794 2026-09-28 10:25 UTC
    Modified
    • source_updated_at
      2026-09-27T14:41:39-04:00->2026-09-28T02:42:30-04:00
  91. ~
    #1054347 2026-09-28 22:26 UTC
    Modified
    • source_updated_at
      2026-09-28T02:42:30-04:00->2026-09-28T14:42:48-04:00
  92. ~
    #1063518 2026-09-29 10:34 UTC
    Modified
    • source_updated_at
      2026-09-28T14:42:48-04:00->2026-09-29T02:42:43-04:00
  93. ~
    #1077177 2026-09-29 22:36 UTC
    Modified
    • source_updated_at
      2026-09-29T02:42:43-04:00->2026-09-29T16:09:38-04:00
  94. ~
    #1088387 2026-09-30 10:37 UTC
    Modified
    • source_updated_at
      2026-09-29T16:09:38-04:00->2026-09-30T02:42:27-04:00
  95. ~
    #1099708 2026-09-30 22:37 UTC
    Modified
    • source_updated_at
      2026-09-30T02:42:27-04:00->2026-09-30T14:43:11-04:00
  96. ~
    #1109372 2026-10-01 10:41 UTC
    Modified
    • source_updated_at
      2026-09-30T14:43:11-04:00->2026-10-01T02:42:27-04:00
  97. ~
    #1118248 2026-10-01 18:47 UTC
    Modified
    • source_updated_at
      2026-10-01T02:42:27-04:00->2026-10-01T14:42:38-04:00
  98. ~
    #1129658 2026-10-02 07:06 UTC
    Modified
    • source_updated_at
      2026-10-01T14:42:38-04:00->2026-10-02T02:42:26-04:00
  99. ~
    #1140556 2026-10-02 19:24 UTC
    Modified
    • source_updated_at
      2026-10-02T02:42:26-04:00->2026-10-02T14:43:24-04:00
  100. ~
    #1159812 2026-10-03 19:33 UTC
    Modified
    • source_updated_at
      2026-10-02T14:43:24-04:00->2026-10-03T14:41:33-04:00
  101. ~
    #1167579 2026-10-04 07:47 UTC
    Modified
    • source_updated_at
      2026-10-03T14:41:33-04:00->2026-10-04T02:41:51-04:00