jobctl

Support Escalations Specialist

Roblox - Gurugram, Haryana, India - original posting ->
Status
Open
Remote policy
Not stated
Employment type
Not stated
Salary
Not stated
Categories
Safety Operations (Non-Tech)
Tech
support
Source
roblox
First observed
2026-08-11 23:51 UTC
Last seen
2026-10-04 19:55 UTC
Source claims posted
2026-07-28 14:55 UTC
Consecutive misses
0 of 3

What the posting says

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution.

This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation.

What You’ll Do

Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy.

Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows.

You won't just complete tickets. You’ll find out why they happened. You will conduct deep-dive investigations into systemic errors, poor agent behaviors and other gaps, and advocate for fixes.

Maintain high-integrity data on every case you handle, helping to turn raw ticket information into insights that we share with Product and Engineering teams.

Partner directly with Product Support, Legal, Ad Ops, Developer Relations and more to provide updates on high-profile cases and emerging trends.

You Have

3+ years in a high-tier support, Trust & Safety, or operations role (Executive or Legal escalations experience is a massive plus).

You enjoy "detective work." You’re comfortable digging through logs and data to find the needle in the haystack.

You can translate complex customer challenges into clear, concise updates.

You are comfortable with ambiguity and excited by the challenge of building and partnering with vendor teams to coordinate and execute on tickets.

Bachelor’s degree in Business, Communications, Operations, or a related field.

You Are

Discreet & Reliable: You understand the sensitivity of high-risk work and can be trusted with confidential information.

Proactive: You don’t wait for a manual to be written; you help write it.

Resilient: You stay calm under pressure, especially when dealing with tight deadlines and high-visibility cases.

Collaborative: You’re a team player who is happy to mentor vendor partners today and help onboard new internal peers tomorrow.

The Logistics

This role requires collaboration with team members based in California, USA.

This role requires on-call work and weekends on a rotational basis to ensure 24/7 coverage for high-priority risks.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Quality

Completeness: 45%
Honesty: 100%

Based on 102 observation(s).

Timeline

  1. *
    #12492 2026-08-11 23:51 UTC
    Published
  2. ~
    #17836 2026-08-12 07:51 UTC
    Modified
    • source_updated_at
      2026-08-11T14:36:19-04:00->2026-08-12T02:35:39-04:00
  3. ~
    #28502 2026-08-12 19:51 UTC
    Modified
    • source_updated_at
      2026-08-12T02:35:39-04:00->2026-08-12T14:37:09-04:00
  4. ~
    #40926 2026-08-13 07:52 UTC
    Modified
    • source_updated_at
      2026-08-12T14:37:09-04:00->2026-08-13T02:39:33-04:00
  5. ~
    #51520 2026-08-13 19:53 UTC
    Modified
    • source_updated_at
      2026-08-13T02:39:33-04:00->2026-08-13T14:39:47-04:00
  6. ~
    #59944 2026-08-14 07:54 UTC
    Modified
    • source_updated_at
      2026-08-13T14:39:47-04:00->2026-08-14T02:36:38-04:00
  7. ~
    #70223 2026-08-14 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T02:36:38-04:00->2026-08-14T14:38:34-04:00
  8. ~
    #91717 2026-08-15 19:55 UTC
    Modified
    • source_updated_at
      2026-08-14T14:38:34-04:00->2026-08-15T14:38:04-04:00
  9. ~
    #102158 2026-08-16 07:55 UTC
    Modified
    • source_updated_at
      2026-08-15T14:38:04-04:00->2026-08-16T02:36:04-04:00
  10. ~
    #113662 2026-08-16 19:56 UTC
    Modified
    • source_updated_at
      2026-08-16T02:36:04-04:00->2026-08-16T14:40:35-04:00
  11. ~
    #124047 2026-08-17 07:56 UTC
    Modified
    • source_updated_at
      2026-08-16T14:40:35-04:00->2026-08-17T02:36:42-04:00
  12. ~
    #136334 2026-08-17 19:42 UTC
    Modified
    • source_updated_at
      2026-08-17T02:36:42-04:00->2026-08-17T14:39:20-04:00
  13. ~
    #146876 2026-08-18 09:17 UTC
    Modified
    • source_updated_at
      2026-08-17T14:39:20-04:00->2026-08-18T02:36:41-04:00
  14. ~
    #159433 2026-08-18 21:00 UTC
    Modified
    • source_updated_at
      2026-08-18T02:36:41-04:00->2026-08-18T14:37:51-04:00
  15. ~
    #172763 2026-08-19 07:53 UTC
    Modified
    • source_updated_at
      2026-08-18T14:37:51-04:00->2026-08-19T02:38:21-04:00
  16. ~
    #193554 2026-08-19 19:27 UTC
    Modified
    • source_updated_at
      2026-08-19T02:38:21-04:00->2026-08-19T14:39:29-04:00
  17. ~
    #206514 2026-08-20 07:36 UTC
    Modified
    • source_updated_at
      2026-08-19T14:39:29-04:00->2026-08-20T02:39:44-04:00
  18. ~
    #223262 2026-08-20 20:23 UTC
    Modified
    • source_updated_at
      2026-08-20T02:39:44-04:00->2026-08-20T14:41:06-04:00
  19. ~
    #235019 2026-08-21 06:53 UTC
    Modified
    • source_updated_at
      2026-08-20T14:41:06-04:00->2026-08-21T02:37:52-04:00
  20. ~
    #254604 2026-08-21 19:50 UTC
    Modified
    • source_updated_at
      2026-08-21T02:37:52-04:00->2026-08-21T14:38:47-04:00
  21. ~
    #258827 2026-08-21 23:52 UTC
    Modified
    • source_updated_at
      2026-08-21T14:38:47-04:00->2026-08-21T16:03:07-04:00
  22. ~
    #281592 2026-08-22 21:12 UTC
    Modified
    • source_updated_at
      2026-08-21T16:03:07-04:00->2026-08-22T14:37:35-04:00
  23. ~
    #293279 2026-08-23 09:44 UTC
    Modified
    • source_updated_at
      2026-08-22T14:37:35-04:00->2026-08-23T02:36:25-04:00
  24. ~
    #303339 2026-08-23 21:11 UTC
    Modified
    • source_updated_at
      2026-08-23T02:36:25-04:00->2026-08-23T14:37:43-04:00
  25. ~
    #318471 2026-08-24 07:30 UTC
    Modified
    • source_updated_at
      2026-08-23T14:37:43-04:00->2026-08-24T02:37:08-04:00
  26. ~
    #338516 2026-08-24 22:19 UTC
    Modified
    • source_updated_at
      2026-08-24T02:37:08-04:00->2026-08-24T14:41:11-04:00
  27. ~
    #354293 2026-08-25 10:19 UTC
    Modified
    • source_updated_at
      2026-08-24T14:41:11-04:00->2026-08-25T02:37:16-04:00
  28. ~
    #363950 2026-08-25 19:02 UTC
    Modified
    • source_updated_at
      2026-08-25T02:37:16-04:00->2026-08-25T14:38:12-04:00
  29. ~
    #377525 2026-08-26 07:20 UTC
    Modified
    • source_updated_at
      2026-08-25T14:38:12-04:00->2026-08-26T02:37:23-04:00
  30. ~
    #387856 2026-08-26 22:35 UTC
    Modified
    • source_updated_at
      2026-08-26T02:37:23-04:00->2026-08-26T14:38:59-04:00
  31. ~
    #396896 2026-08-27 10:36 UTC
    Modified
    • source_updated_at
      2026-08-26T14:38:59-04:00->2026-08-27T02:38:44-04:00
  32. ~
    #407079 2026-08-27 22:36 UTC
    Modified
    • source_updated_at
      2026-08-27T02:38:44-04:00->2026-08-27T14:39:23-04:00
  33. ~
    #416802 2026-08-28 10:36 UTC
    Modified
    • source_updated_at
      2026-08-27T14:39:23-04:00->2026-08-28T02:38:23-04:00
  34. ~
    #429388 2026-08-28 23:17 UTC
    Modified
    • source_updated_at
      2026-08-28T02:38:23-04:00->2026-08-28T14:39:04-04:00
  35. ~
    #442070 2026-08-29 19:06 UTC
    Modified
    • source_updated_at
      2026-08-28T14:39:04-04:00->2026-08-29T14:36:40-04:00
  36. ~
    #456626 2026-08-30 07:48 UTC
    Modified
    • source_updated_at
      2026-08-29T14:36:40-04:00->2026-08-30T02:37:31-04:00
  37. ~
    #469398 2026-08-30 21:41 UTC
    Modified
    • source_updated_at
      2026-08-30T02:37:31-04:00->2026-08-30T14:36:25-04:00
  38. ~
    #477646 2026-08-31 09:19 UTC
    Modified
    • source_updated_at
      2026-08-30T14:36:25-04:00->2026-08-31T02:37:16-04:00
  39. ~
    #487399 2026-08-31 21:23 UTC
    Modified
    • source_updated_at
      2026-08-31T02:37:16-04:00->2026-08-31T14:37:20-04:00
  40. ~
    #496870 2026-09-01 09:23 UTC
    Modified
    • source_updated_at
      2026-08-31T14:37:20-04:00->2026-09-01T02:36:34-04:00
  41. ~
    #509122 2026-09-01 21:24 UTC
    Modified
    • source_updated_at
      2026-09-01T02:36:34-04:00->2026-09-01T14:37:32-04:00
  42. ~
    #523857 2026-09-02 09:24 UTC
    Modified
    • source_updated_at
      2026-09-01T14:37:32-04:00->2026-09-02T02:37:26-04:00
  43. ~
    #535495 2026-09-02 21:25 UTC
    Modified
    • source_updated_at
      2026-09-02T02:37:26-04:00->2026-09-02T14:38:15-04:00
  44. ~
    #547173 2026-09-03 09:25 UTC
    Modified
    • source_updated_at
      2026-09-02T14:38:15-04:00->2026-09-03T02:37:03-04:00
  45. ~
    #556711 2026-09-03 21:26 UTC
    Modified
    • source_updated_at
      2026-09-03T02:37:03-04:00->2026-09-03T14:38:29-04:00
  46. ~
    #567681 2026-09-04 09:26 UTC
    Modified
    • source_updated_at
      2026-09-03T14:38:29-04:00->2026-09-04T02:37:24-04:00
  47. ~
    #578374 2026-09-04 21:31 UTC
    Modified
    • source_updated_at
      2026-09-04T02:37:24-04:00->2026-09-04T14:38:18-04:00
  48. ~
    #592746 2026-09-05 19:42 UTC
    Modified
    • source_updated_at
      2026-09-04T14:38:18-04:00->2026-09-05T14:37:25-04:00
  49. ~
    #599319 2026-09-06 07:43 UTC
    Modified
    • source_updated_at
      2026-09-05T14:37:25-04:00->2026-09-06T02:36:51-04:00
  50. ~
    #606926 2026-09-06 19:43 UTC
    Modified
    • source_updated_at
      2026-09-06T02:36:51-04:00->2026-09-06T14:37:35-04:00
  51. ~
    #613157 2026-09-07 07:46 UTC
    Modified
    • source_updated_at
      2026-09-06T14:37:35-04:00->2026-09-07T02:37:22-04:00
  52. ~
    #623004 2026-09-07 19:47 UTC
    Modified
    • source_updated_at
      2026-09-07T02:37:22-04:00->2026-09-07T14:36:52-04:00
  53. ~
    #631425 2026-09-08 07:47 UTC
    Modified
    • source_updated_at
      2026-09-07T14:36:52-04:00->2026-09-08T02:37:36-04:00
  54. ~
    #641844 2026-09-08 19:49 UTC
    Modified
    • source_updated_at
      2026-09-08T02:37:36-04:00->2026-09-08T14:38:36-04:00
  55. ~
    #651379 2026-09-09 07:49 UTC
    Modified
    • source_updated_at
      2026-09-08T14:38:36-04:00->2026-09-09T02:37:53-04:00
  56. ~
    #662901 2026-09-09 19:54 UTC
    Modified
    • source_updated_at
      2026-09-09T02:37:53-04:00->2026-09-09T14:38:36-04:00
  57. ~
    #672842 2026-09-10 07:54 UTC
    Modified
    • source_updated_at
      2026-09-09T14:38:36-04:00->2026-09-10T02:37:58-04:00
  58. ~
    #685608 2026-09-10 19:55 UTC
    Modified
    • source_updated_at
      2026-09-10T02:37:58-04:00->2026-09-10T14:38:20-04:00
  59. ~
    #694328 2026-09-11 07:56 UTC
    Modified
    • source_updated_at
      2026-09-10T14:38:20-04:00->2026-09-11T02:37:29-04:00
  60. ~
    #706658 2026-09-11 21:18 UTC
    Modified
    • source_updated_at
      2026-09-11T02:37:29-04:00->2026-09-11T14:38:29-04:00
  61. ~
    #720019 2026-09-12 21:19 UTC
    Modified
    • source_updated_at
      2026-09-11T14:38:29-04:00->2026-09-12T14:37:52-04:00
  62. ~
    #726869 2026-09-13 09:19 UTC
    Modified
    • source_updated_at
      2026-09-12T14:37:52-04:00->2026-09-13T02:37:38-04:00
  63. ~
    #733281 2026-09-13 21:19 UTC
    Modified
    • source_updated_at
      2026-09-13T02:37:38-04:00->2026-09-13T14:37:54-04:00
  64. ~
    #740211 2026-09-14 09:28 UTC
    Modified
    • source_updated_at
      2026-09-13T14:37:54-04:00->2026-09-14T02:37:50-04:00
  65. ~
    #753235 2026-09-14 21:29 UTC
    Modified
    • source_updated_at
      2026-09-14T02:37:50-04:00->2026-09-14T14:38:24-04:00
  66. ~
    #764780 2026-09-15 09:29 UTC
    Modified
    • source_updated_at
      2026-09-14T14:38:24-04:00->2026-09-15T02:38:19-04:00
  67. ~
    #777422 2026-09-15 21:30 UTC
    Modified
    • source_updated_at
      2026-09-15T02:38:19-04:00->2026-09-15T14:38:27-04:00
  68. ~
    #788159 2026-09-16 09:30 UTC
    Modified
    • source_updated_at
      2026-09-15T14:38:27-04:00->2026-09-16T02:38:01-04:00
  69. ~
    #800547 2026-09-16 21:31 UTC
    Modified
    • source_updated_at
      2026-09-16T02:38:01-04:00->2026-09-16T14:38:52-04:00
  70. ~
    #810787 2026-09-17 09:32 UTC
    Modified
    • source_updated_at
      2026-09-16T14:38:52-04:00->2026-09-17T02:38:59-04:00
  71. ~
    #820382 2026-09-17 21:32 UTC
    Modified
    • source_updated_at
      2026-09-17T02:38:59-04:00->2026-09-17T14:38:52-04:00
  72. ~
    #830727 2026-09-18 09:36 UTC
    Modified
    • source_updated_at
      2026-09-17T14:38:52-04:00->2026-09-18T02:38:20-04:00
  73. ~
    #846948 2026-09-18 21:37 UTC
    Modified
    • source_updated_at
      2026-09-18T02:38:20-04:00->2026-09-18T14:39:24-04:00
  74. ~
    #867223 2026-09-19 21:38 UTC
    Modified
    • source_updated_at
      2026-09-18T14:39:24-04:00->2026-09-19T14:38:05-04:00
  75. ~
    #874519 2026-09-20 09:39 UTC
    Modified
    • source_updated_at
      2026-09-19T14:38:05-04:00->2026-09-20T02:38:01-04:00
  76. ~
    #882239 2026-09-20 21:40 UTC
    Modified
    • source_updated_at
      2026-09-20T02:38:01-04:00->2026-09-20T14:37:55-04:00
  77. ~
    #889124 2026-09-21 09:49 UTC
    Modified
    • source_updated_at
      2026-09-20T14:37:55-04:00->2026-09-21T02:38:05-04:00
  78. ~
    #905637 2026-09-21 21:49 UTC
    Modified
    • source_updated_at
      2026-09-21T02:38:05-04:00->2026-09-21T14:38:54-04:00
  79. ~
    #918891 2026-09-22 09:53 UTC
    Modified
    • source_updated_at
      2026-09-21T14:38:54-04:00->2026-09-22T02:38:41-04:00
  80. ~
    #930422 2026-09-22 21:53 UTC
    Modified
    • source_updated_at
      2026-09-22T02:38:41-04:00->2026-09-22T14:39:54-04:00
  81. ~
    #941233 2026-09-23 09:54 UTC
    Modified
    • source_updated_at
      2026-09-22T14:39:54-04:00->2026-09-23T02:38:51-04:00
  82. ~
    #956783 2026-09-23 21:54 UTC
    Modified
    • source_updated_at
      2026-09-23T02:38:51-04:00->2026-09-23T14:39:39-04:00
  83. ~
    #967310 2026-09-24 09:59 UTC
    Modified
    • source_updated_at
      2026-09-23T14:39:39-04:00->2026-09-24T02:39:46-04:00
  84. ~
    #980329 2026-09-24 22:03 UTC
    Modified
    • source_updated_at
      2026-09-24T02:39:46-04:00->2026-09-24T14:39:29-04:00
  85. ~
    #994288 2026-09-25 10:08 UTC
    Modified
    • source_updated_at
      2026-09-24T14:39:29-04:00->2026-09-25T02:38:30-04:00
  86. ~
    #1007609 2026-09-25 22:13 UTC
    Modified
    • source_updated_at
      2026-09-25T02:38:30-04:00->2026-09-25T14:39:31-04:00
  87. ~
    #1023050 2026-09-26 22:19 UTC
    Modified
    • source_updated_at
      2026-09-25T14:39:31-04:00->2026-09-26T14:38:52-04:00
  88. ~
    #1029658 2026-09-27 10:19 UTC
    Modified
    • source_updated_at
      2026-09-26T14:38:52-04:00->2026-09-27T02:38:17-04:00
  89. ~
    #1036667 2026-09-27 22:19 UTC
    Modified
    • source_updated_at
      2026-09-27T02:38:17-04:00->2026-09-27T14:38:29-04:00
  90. ~
    #1043875 2026-09-28 10:25 UTC
    Modified
    • source_updated_at
      2026-09-27T14:38:29-04:00->2026-09-28T02:39:08-04:00
  91. ~
    #1054427 2026-09-28 22:26 UTC
    Modified
    • source_updated_at
      2026-09-28T02:39:08-04:00->2026-09-28T14:39:15-04:00
  92. ~
    #1063581 2026-09-29 10:34 UTC
    Modified
    • source_updated_at
      2026-09-28T14:39:15-04:00->2026-09-29T02:39:15-04:00
  93. ~
    #1077270 2026-09-29 22:36 UTC
    Modified
    • source_updated_at
      2026-09-29T02:39:15-04:00->2026-09-29T16:09:38-04:00
  94. ~
    #1088433 2026-09-30 10:37 UTC
    Modified
    • source_updated_at
      2026-09-29T16:09:38-04:00->2026-09-30T02:39:07-04:00
  95. ~
    #1099754 2026-09-30 22:37 UTC
    Modified
    • source_updated_at
      2026-09-30T02:39:07-04:00->2026-09-30T14:39:57-04:00
  96. ~
    #1106132 2026-10-01 06:41 UTC
    Modified
    • source_updated_at
      2026-09-30T14:39:57-04:00->2026-10-01T02:39:21-04:00
  97. ~
    #1118330 2026-10-01 18:47 UTC
    Modified
    • source_updated_at
      2026-10-01T02:39:21-04:00->2026-10-01T14:39:35-04:00
  98. ~
    #1129741 2026-10-02 07:06 UTC
    Modified
    • source_updated_at
      2026-10-01T14:39:35-04:00->2026-10-02T02:39:39-04:00
  99. ~
    #1140639 2026-10-02 19:24 UTC
    Modified
    • source_updated_at
      2026-10-02T02:39:39-04:00->2026-10-02T14:40:21-04:00
  100. ~
    #1159894 2026-10-03 19:33 UTC
    Modified
    • source_updated_at
      2026-10-02T14:40:21-04:00->2026-10-03T14:38:59-04:00
  101. ~
    #1167661 2026-10-04 07:47 UTC
    Modified
    • source_updated_at
      2026-10-03T14:38:59-04:00->2026-10-04T02:39:16-04:00
  102. ~
    #1174143 2026-10-04 19:55 UTC
    Modified
    • source_updated_at
      2026-10-04T02:39:16-04:00->2026-10-04T14:38:52-04:00