Sustaining Operations Engineer

This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Location: This is a globally remote role.

This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.

You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

What your day will look like

Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes

Maintain a close working relationship with Canonical’s field, support and product engineering teams

Participate in upstream communities

Debug issues, propose workarounds, liaise with Software Engineers on producing a patch

Demonstrate good judgment in technical methods and techniques

Prioritize work and manage your time effectively against priorities

Participate in team activities to improve processes, tools, and documentation

Maintain clear, technical and concise communications

Participate in a regular weekend working rotation

Provide subject matter expertise as the final point of escalation on operational issues

Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

Professional experience troubleshooting advanced Linux issues

Background in Computer Science, STEM or similar

Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes

Strong debugging experience with Python, Go, C or C++ on Linux

Ability to troubleshoot with gdb, pdb, tcpdump or other tools

Familiarity with git source code repositories and branches

An exceptional academic track record from both high school and preferably university

Willingness to travel up to 4 times a year for internal events

Additional skills that you might also bring

You love technology and working with brilliant people

You are curious, flexible, articulate, and accountable

You value soft skills and are passionate, enterprising, thoughtful, and self-motivated

You have interest in, and experience with most of the following: Ubuntu Linux – kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues from your team and others

Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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