Technical Consultant (Upgrades), Customer Success

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Description

Technical Consultant (Upgrades), Customer Success

PURPOSE

The Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.

As a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.

This position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.

SCOPE

Central Europe region

Existing customer base

Post-implementation customer engagement

Upgrade and modernization projects

Occasional travel within Europe

KEY RESPONSIBILITIES

Technical Consulting & Analysis

Analyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities

Provide technical recommendations based on Centric best practices and product capabilities

Support technical workshops, reviews, and presentations as required

Investigate and troubleshoot complex technical issues

Upgrade Delivery

Collect and validate customer environments and data packages required for upgrade preparation

Refactor and optimize customer configurations for new product releases

Execute upgrade activities and support technical delivery throughout the upgrade lifecycle

Support User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities

Ensure upgrades are delivered according to quality standards and best practices

Collaboration

Work closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D

Provide feedback to Product Management and R&D regarding product improvements and customer requirements

Share technical knowledge, lessons learned, and best practices across internal teams and partners

Maintain compliance with company policies, quality standards, and code of conduct

REQUIRED SKILLS & EXPERIENCE

Technical Expertise

Deep knowledge of Centric 8 functionality, configuration, and upgrade processes

Strong understanding of PLM solutions and enterprise software environments

Experience in several of the following areas:

Configuration and customization

Data migration and transformation

XML, REST APIs, SQL

Message Queuing (AMQP)

Data cleansing and data quality

SSO and identity management

VPN and networking concepts

Node-based data structures

Upgrade planning and execution

High Availability (HA) and client-server architectures

Professional Skills

Strong analytical and problem-solving abilities

Effective communication and presentation skills

Ability to work across multiple teams and manage competing priorities

Organized, proactive, and detail-oriented

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience

5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization

Experience with Jira, Confluence, Bitbucket, or similar tools

Fluent English (written and spoken); German preferred

Willingness to travel occasionally to customer locations across Europe

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Originally posted on Himalayas