Technical Success Manager – Autodesk Forma (Construction Specialist)

Job Requisition ID #

26WD95649

Position Overview

We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you willl utilise your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.

Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.

Responsibilities

Discover customer business and technical processes/workflows/requirements to build “trusted advisor” relationship and support customers in their digital transformation journey

Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud

Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes

Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered

Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements

Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC

Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers’ status quo and demonstrate value through technical analysis and demos

Share with team any best practices, competitive information, innovation, success stories and lessons learnt

Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

5+ years of experience in the AEC industry and/or AEC technology industry

Experience leading/managing successful technology change management projects, implementation and programs

Confidence in compiling platform data analytics and dashboarding

Passionate about moving the industry forward

This is a remote position, but visiting customers onsite and in the office will be required

The Ideal Candidate

You recognise the challenging and changeable nature of construction workflows and requirements

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions

Excited by technology and eager to get into product detail

#LI-SH1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).