Technical Support Engineer 80 - 100 % (f/m/d)

True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research.

How you can make a difference:

Take responsibility for specific customers and key accounts

Respond to and coordinate centrally received customer e-mails and calls in following company standards

Perform independent time and resource planning within responsible area

Ensure competent resolution of technical challenges

Manage the effective flow of information both externally and internally

Investigate and independently assess customer complaints in an economic and sustainable manner and ensure timely, customer-oriented and technically sound feedback to customers

Support coaching and training of internal Field Service Engineers and provide user trainings at the customer's site

Lead projects and supervise Technical Support projects within field organization

That’s what you bring along:

Engineering Degree (Mechanical, Electricity, Electronical, Biomedical ...) or BSc in similar branch

3 years of experience in similar role

Driver license

Learn more about career opportunities at Hamilton at .

Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button.If you have any questions, please contact us at with the following details:

Reference: JR-6160/

Applications by post or e-mail can unfortunately not be considered.

Originally posted on Himalayas