Technical Support Engineer, L2 - Romania

Description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer- Tier 2 at Tufin you will:

Provide technical support to worldwide customers and partners using all methods of communication.

Troubleshoot to full resolution of issues within the Tufin suite and OS

Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.

Support the implementation and integration of Tufin products within customers’ infrastructure

Help to document best practices in maintaining Tufin solutions

Develop a deep understanding of the customers’ technical environment

Support the EMEA region

Requirements

3+ years implementation/operations experience of network/security systems OR experience of Linux servers

Previous customer/end user facing experience as a technical lead

Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)

Excellent interpersonal, verbal & written communication, critical thinking & analytical skills

Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)

Perl, Python, BASH skills are a plus

Loyal, reliable, devoted & conscientious

Highly responsible and accountable

Experience working with K8S and complimentary services

C1 German speaker - advantage

Originally posted on Himalayas