Technical Support Representative II | REMOTE

Work Setup:Remote - Philippines

Start Date: ASAP

Schedule:Must be flexible, including night shift

Equipment: BYOD

The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Representative look like?

Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service

Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers

Communicate technical solutions to non-technical customers in a clear and concise manner

Escalate complex issues to higher-level team members as necessary

Document customer interactions and technical issues in a customer relationship management (CRM) system

Provide feedback on product improvements and enhancements based on customer feedback and technical issues

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed to resolve customer issues

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Adhere to company policies and procedures

Meet or exceed performance targets for related KP’s

Perform other duties as assigned

What are the required qualifications for a Technical Support Representative ?

Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment

Strong communication skills, both verbal and written

Advanced technical troubleshooting knowledge in hardware, software, and/or systems

Critical thinking skills

Proficiency in using computer applications and software

Experience using a CRM preferred

Ninja Perks and Benefits

*Full time employees

Competitive compensation

Adherence to government-mandated benefits

Retirement Savings Program with Company Matching

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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Originally posted on Himalayas