Technical Writer - Level II

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as a part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services.

Duties and Responsibilities:As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions:

Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections

Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services

Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities

Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards.

Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation.

A Technical Writer who fits our team is:

Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.

Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.

Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.

Forthright: speaks with conviction; argues based on understanding, respectfully.

Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.

Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.

Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly.

Required Qualifications:

Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship.

Must currently possess an active Secret (or higher) security clearance.

High School Diploma and 10 years of relevant experience, or

Associate’s degree with seven years of relevant experience, or

Bachelor’s degree in a related field and one year of relevant experience, or

Master's degree in a related field and no experience

Excellent communications skills, both written and oral

Strong knowledge of Adobe Acrobat

Strong knowledge of Microsoft Suite of Software.

Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO)

Basic knowledge of Windows and Linux

Basic familiarity with Cloud ecosystems and architectures

Preferred Qualifications:

Knowledge and experience with Department of Defense networks, systems and processes

Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools

Experience with Oracle Cloud ecosystems

Experience working with Government Cloud providers, such as ECMA

Familiarity with Soldier and/or other Army Mission Command and Control systems

Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking

Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions

ACI Offers a Robust Benefits Package Which Includes:

Competitive salary

Comprehensive Medical, Dental, and Vision plans

Group Life and Voluntary Life Insurance plans

Retirement Savings Plan

Paid Time Off

Paid Parental Leave

Tuition and Professional Development Reimbursement Program

Originally posted on Himalayas