Upway Logistics - Central Dispatcher Europe

About Upway Logistics

Upway Logistics is our in-house transport network. E-bikes are heavy, high-value, and fragile — standard parcel carriers struggle with them. So we move them ourselves, in both directions: outbound deliveries to customers who bought a bike, and inbound collections from sellers whose bikes we've bought back. Upway Logistics is scaling fast across our European markets, and dispatch is the nerve center of that operation.

The role

As Central Dispatcher, you own the day-to-day execution of Upway Logistics across Europe. Every morning, bikes need to leave our warehouses to reach customers, and vans need to be at sellers' doors to collect bikes coming back in — on the right route, at the right time. And every day, something will not go according to plan. Your job is to make sure the plan is solid before the day starts, to keep the operation running when reality deviates from it, and to be the voice of Upway Logistics towards the clients and sellers affected when it does.

This is a hands-on operational role at the heart of a scaling logistics network. You will be the single point of coordination between route planning, warehouse teams, drivers, and the customers and sellers we serve.

What you'll do

Plan

Build and validate daily routes across all Upway Logistics markets, covering both outbound deliveries to customers and inbound collections from sellers

Manage daily capacity against demand on both flows: delivery and pickup slots, daily caps, and service area coverage per hub

Coordinate with warehouse teams so outbound bikes are prepared, staged, and loaded in line with the route plan — and inbound bikes are expected and absorbed on arrival

Execute

Monitor live operations throughout the day: track route progress, driver status, and completion of deliveries and collections in real time

Handle exceptions as they happen — failed deliveries, missed pickups, delays, vehicle issues, driver absences — and re-plan on the fly

Support

Act as the customer support agent for Upway Logistics: you are the first point of contact for clients waiting for their bike and sellers waiting for a pickup

Handle reschedules, status requests, and transport-related complaints end-to-end, with proactive communication when something goes wrong on our side

Close the loop between the field, the warehouse, and the customer — nobody should be left wondering where their bike is

Report

Track and report daily and weekly operational KPIs across both flows: on-time rate, first-attempt success, stops per route, failed delivery and pickup rates

Flag recurring issues and bottlenecks to the central operations team so they can be addressed

What we're looking for

Must-have

2–4 years of experience in dispatch, transport planning, last-mile operations, or a comparable fast-paced operational coordination role

Hands-on experience with routing or dispatch software, or proven ability to master operational tools quickly

Strong customer-facing communication skills, written and spoken — you stay clear, calm, and empathetic with a frustrated customer even while re-planning a broken route

Fluent English (our working language); German and/or Dutch is a strong plus given daily contact with local teams, clients, and sellers

Comfortable with data: you can build and read a spreadsheet, spot an anomaly in a dashboard, and back up your decisions with numbers

Calm and structured under pressure — you prioritize fast, communicate clearly, and don't lose the overview when three things break at once

Autonomous and reliable: the operation depends on you being sharp at 08:00 when routes go live

Nice-to-have

Experience in fleet-partner logistics setups — Amazon Logistics (DSP), Uber, or similar models built on coordinating partner or contractor fleets

Experience in last-mile logistics of bulky or high-value goods (furniture, appliances, bikes)

Experience working across multiple countries or with distributed field teams

Familiarity with helpdesk or ticketing tools

Practical details

Working hours follow the operation: early starts, overtime in case of truck delays on the road

Contract type is flexible: the role can be set up as a fixed-term contract or a freelance engagement, depending on your preference and applicable local regulations

Position can be full remote or hybrid

Why join

Own a genuinely central role: the daily performance of an entire European logistics network runs through you

Join a category-leading company in sustainable mobility, at the stage where individual impact is still very visible

Get rare breadth: few dispatch roles span five countries, two flows, and direct customer contact from day one

Originally posted on Himalayas