V107 - Billing Assistant | Legal Billing and Collections Coordinator

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

As a Bilingual Billing Clerk, you will play an important role in supporting the firm’s billing and collections lifecycle, helping ensure accurate invoicing, timely payments, and healthy accounts receivable. You will work closely with clients and internal team members to manage billing inquiries, retainer replenishments, payment processing, and collections activities while maintaining accurate records. This role is ideal for a highly organized and detail oriented professional who communicates clearly, exercises sound judgment, and takes ownership of financial administrative processes. The successful candidate will be comfortable handling sensitive financial information, communicating professionally with clients, and following established procedures while knowing when an issue requires escalation. Join Job Duck and contribute to an essential function that helps maintain consistent cash flow and supports the firm’s day to day operations.

Monthly Compensation: 1,015 to 1,100 USD

Responsibilities include, but are not limited to:

Document all billing related communications in the case management system

Collaborate with the Bookkeeper to resolve invoice and trust account questions

Obtain Owner approval before processing refunds

Resolve billing disputes, chargebacks, and refunds in coordination with appropriate vendors

Respond professionally to client inquiries regarding billing, payments, and retainers

Coordinate the case withdrawal process when required, including system updates and file preparation

Refer matters to a collection agency and provide relevant documentation when requested

Conduct initial collections communications and issue collection letters

Notify leadership when clients remain unpaid beyond one billing cycle

Negotiate standard payment arrangements within approved guidelines

Proactively contact clients regarding late, declined, or missing payments

Maintain accurate and up to date billing records

Monitor trust and retainer balances and manage replenishment requests

Collect and record client advanced costs and expenses

Process client payments according to firm schedules and established procedures

Monitor accounts receivable aging and initiate collections activities according to firm policy

Obtain appropriate approval for non standard payment plans

Manage auto replenishment and autopayment processes

Reconcile transactions for payments received

Generate prebilling for trust accounting twice monthly

Requirements:

Schedule: Monday through Friday, 9:00 AM to 6:00 PM PST

Location: California

Time Zone: PST

Required Experience

Experience with billing, invoicing, accounts receivable, collections, or related administrative functions

Demonstrated proficiency with accounting and case management software

Experience with trust accounting and prebilling is preferred

Strong business writing, grammar, and proofreading skills

Ability to communicate directly and professionally with clients regarding billing, payments, retainers, and collections

Ability to handle confidential financial information with discretion

The position is administrative in nature and must be performed under attorney supervision

The role does not involve practicing law, providing legal advice, or discussing case strategy with clients

Non standard billing arrangements and payment plans require prior written approval from the Director of Operations or Owner

• Refunds require Owner approval

Expected call volume: 6 to 15 calls per day

Required Skills

Excellent verbal and written communication skills in both English and Spanish

High attention to detail and commitment to data accuracy

Strong organizational and time management skills

Professional and confident client communication

Strong judgment when determining when to resolve an issue independently and when to escalate it

Ability to manage multiple billing and collections activities while meeting deadlines

Strong analytical and problem solving skills

Demonstrated proficiency in accounting and case management software

Knowledge of trust accounting and prebilling processes

Strong business writing, grammar, and proofreading skills

Ability to maintain accurate and organized financial records

Comfortable handling payment information and sensitive client communications

Ability to follow established billing, payment, and collections procedures consistently

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas