Virtual Assistant – Billing and Collections

Description

About the Role:



Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email.

The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines.

Key Responsibilities:



Follow up with hotels regarding outstanding invoices through outbound calls and email

Contact hotels according to established collection timelines and follow-up procedures

Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines

Send follow-up emails when a hotel cannot be reached by phone

Maintain accurate records of calls, emails, payment updates, and collection outcomes

Monitor outstanding invoices and track accounts through the collection process

Assist with invoice-related administrative tasks and documentation

Conduct call checks and other assigned administrative support activities

Manage multiple accounts and follow-up schedules while meeting deadlines

Ensure all communications are professional, clear, and aligned with client guidelines

Review completed work for accuracy before submission

Perform other administrative and ad hoc tasks as assigned

Perks:



Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and development

Requirements

At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role

Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage

Comfortable making frequent outbound calls and following up with clients or businesses

Strong verbal and written English communication skills

Excellent organizational and time-management skills

Detail-oriented with strong record-keeping and documentation skills

Able to manage repetitive follow-ups while maintaining professionalism and persistence

Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools

Ability to follow structured processes, communication guidelines, and deadlines

Proactive, reliable, and able to work independently in a remote environment

Must have a stable internet connection and dedicated workspace

Originally posted on Himalayas