Virtual Assistant – Home Services Operations

Category: Construction

Location:

We are seeking an experienced, reliable, and proactive Virtual Assistant to support the day-to-day operations, customer service, sales follow-up, and marketing activities of a growing home-services business.

This position requires someone who can take ownership of their responsibilities, work independently, communicate confidently with customers, and use good judgment without needing constant direction. The ideal candidate has experience with Jobber or a similar field-service CRM and understands the fast-paced nature of a home-services business.

This is a full-time position working during Eastern Time business hours.

CRM and Job Management

Enter, update, and maintain accurate customer, job, and sales information in Jobber

Create and update customer profiles, job records, notes, appointments, and follow-up activities

Track leads as they move through the sales and service pipeline

Monitor open estimates, pending jobs, customer requests, and incomplete follow-ups

Keep CRM records organized, current, and free of duplicate or incomplete information

Assist with scheduling, rescheduling, and coordinating service appointments

Help generate basic reports on leads, jobs, sales activities, and performance

Identify overdue tasks or missed follow-ups and take appropriate action

Customer Service and Communication

Answer inbound calls and respond professionally to customer questions

Communicate with customers through phone, email, text, and other approved channels

Assist customers with scheduling, appointment updates, and general service information

Follow up with customers regarding estimates, appointments, incomplete requests, and service needs

Maintain a professional, helpful, and consistent customer experience

Document all important customer communication accurately in the CRM

Escalate urgent, technical, or sensitive concerns to the appropriate team member

Respond to customer concerns with patience, sound judgment, and a solution-focused approach

Sales and Lead Follow-Up

Contact new and existing leads through outbound calls, email, and text

Follow up on open estimates and unconverted opportunities

Maintain consistent communication with prospects throughout the sales process

Help re-engage previous customers and inactive leads

Track the status and outcome of every follow-up attempt

Identify opportunities for additional services when appropriate

Support cold-calling and other outbound business-development efforts

Help ensure leads are not lost because of delayed or incomplete follow-up

Social Media and Marketing Support

Schedule pre-approved posts and updates across social media platforms

Monitor messages, comments, mentions, and other audience activity

Provide timely, professional, and on-brand responses when appropriate

Assist with responding to online reviews and general customer feedback

Create and edit simple graphics, promotional materials, and social media content

Support basic marketing campaigns and customer outreach

Maintain consistency in the company’s brand voice and visual presentation

Proofread content before publication to ensure accuracy and professionalism

Track basic engagement and campaign activity when requested

Administrative and Operational Support

Maintain organized digital records, spreadsheets, documents, and calendars

Track outstanding tasks and follow through until they are completed

Assist with internal communication and coordination between team members

Help document processes and improve recurring workflows

Identify operational gaps and recommend practical solutions

Prioritize responsibilities based on urgency and business impact

Take initiative when tasks require attention instead of waiting to be directed

Support additional administrative and operational needs as the business grows

Leadership and Ownership

Take responsibility for assigned workflows and ensure nothing falls through the cracks

Communicate proactively about delays, concerns, and incomplete information

Help coordinate tasks and follow up with other team members when needed

Demonstrate leadership, accountability, and strong decision-making

Use common sense and good judgment when handling unfamiliar situations

Look for ways to improve organization, customer service, and team efficiency

Work independently while remaining responsive and collaborative

Required Qualifications

Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote professional

Experience supporting a home-services, field-service, or appointment-based business

Experience using Jobber or a comparable CRM or field-service platform

Strong spoken and written English

Excellent customer-service and phone communication skills

Experience communicating directly with customers

Strong organizational and time-management abilities

Ability to prioritize independently and meet deadlines

High attention to detail and accurate data-entry skills

Strong follow-through and personal accountability

Self-motivated, adaptable, dependable, and comfortable taking initiative

Ability to solve routine problems using good judgment and common sense

Reliable internet connection and a professional remote workspace

Technical Proficiency

Candidates should be comfortable using:

Jobber or similar CRM and field-service software

Facebook, Instagram, and other social media platforms

Canva or similar basic graphic-design tools

Google Workspace or Microsoft Office

Spreadsheets, calendars, email, and shared documents

Internal communication tools such as Slack or similar platforms

Phone, text, and customer-communication systems

Preferred Qualifications

Previous experience working with a garage-door, HVAC, plumbing, electrical, construction, or other home-services business

Cold-calling or outbound sales experience

Lead nurturing and sales-pipeline management experience

Social media management or digital-marketing experience

Basic graphic-design or content-creation experience

Experience responding to online reviews

Team leadership, task coordination, or workflow-management experience

Ideal Candidate

The ideal candidate is experienced, intelligent, resourceful, and dependable. They communicate clearly, learn quickly, and understand how to move work forward without requiring constant supervision. They are comfortable speaking with customers, managing a CRM, supporting marketing efforts, and taking ownership of a broad range of responsibilities.

This role is best suited for someone who notices what needs to be done, takes action, and follows through until the work is complete.

Details

Originally posted on Himalayas