Virtual Assistant

Our client is a well-established specialist dental practice operating in the Sydney region. They deliver high-quality orthodontic care to a diverse community through a client-focused, dynamic, and fast-paced environment.

They are now seeking to hire a Virtual Assistant to support their daily practice operations, manage patient communications, and maintain administrative workflows.

Job Responsibilities

Patient Communication & Call Handling

Handle inbound patient phone calls, return missed calls, and manage call overflow

Perform outbound pre-treatment and follow-up calls for patients needing future appointments

Respond promptly to routine patient enquiries via phone and email

Appointment & Schedule Management

Confirm, book, and reschedule patient appointments in a timely manner

Follow up unconfirmed appointments daily to ensure smooth schedule flow

Accounts & Financial Administration

Manage accounts receivable and follow up on outstanding or overdue payments

Contact patients regarding overdue accounts and collect missed payments

Process patient payments efficiently and maintain accurate financial records

Administrative & Social Media Support

Upload patient records, X-rays, consent forms, and other documentation

Maintain patient records and update the practice management system

Perform general administrative tasks, data entry, and basic reporting

Create and schedule social media posts for the practice

Requirements

Proven experience in virtual administrative or customer service roles

Previous experience handling both inbound and outbound high-volume telephone calls

Background in managing accounts, accounts receivable, and payment follow-ups

Strong English communication skills, both written and verbal

High attention to detail with excellent team collaboration abilities

Dedicated, self-motivated, and able to work independently in a remote environment

Nice-to-Have Skills

Experience in medical, dental, or orthodontic administration

Experience using Dolphin or similar practice management systems

Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT

Benefits

Permanent work-from-home set-up

Dayshift (Australian Eastern Standard Time business hours)

Part-time job

HMO (STAFF only)

Annual leave

13-month pay

With Government mandated benefits

Originally posted on Himalayas