WFH Gaming Customer Service / Team Lead |Laptop provided (Philippines)

Game Customer Service Representative — Remote (Philippines)

We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.

What You'll Do

Respond promptly to player inquiries about gameplay, features, and technical issues

Help players troubleshoot account, payment, and gameplay problems

Guide players on rules, strategies, and ongoing promotions

Log and track interactions using our support platform

Escalate complex issues to development and QA teams as needed

Flag recurring player feedback trends to help improve the product

What You'll Need

2+ years of customer service experience in gaming industry / online casino / Pogo

Excellent written and verbal English communication skills

Strong problem-solving skills and ability to stay composed under pressure

Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)

Basic proficiency with CRM or customer support tools

Nice to Have

Passion for gaming and familiarity with online gaming culture

Prior experience in a fast-paced, high-volume support environment

Compensation & Setup

This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5,000 first-month training allowance and up to ₱500/day night shift differential. Equipment provided; work fully from home.

How to Apply

Send your resume to the email below. Shortlisted candidates will complete a written assessment followed by an interview.

Email:

/Telegram: +6018-9184054

WeChat: JRecruit

Originally posted on Himalayas