Working Student - Customer Service & Support

What you'll do

Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.

Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths

Handle customer requests via our Service Desk and provide clear, reliable support

Reproduce and analyze issues by setting up test scenarios in our internal environments

Support the Customer Support team in daily operations and ongoing improvement initiatives

Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently

Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies

What we're looking for

Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field

Strong customer orientation, analytical thinking, and excellent communication skills

A structured, reliable, and independent working style

Fluency in German (spoken and written) and good command of English

Why Snke

A supportive, international team connected by shared values and a culture of trust

Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes

Flexible working hours and a hybrid work model within Germany

Parking garage and secure underground bike storage

Subsidized company restaurant and in-house café

Regular after-work, team, and company events

Centrally located, modern workspace with a 212 m² rooftop terrace

Ready to apply? We look forward to receiving your online application including your earliest possible start date.

Contact person

Tatjana von Freyberg

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