XTN-5B8C403 | CUSTOMER SOLUTIONS AGENT

The Customer Solutions Agent is responsible for delivering exceptional customer service to Zucora customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.

Health Insurance/HMO

Enjoy unlimited MadMax Coffee

Diverse learning & growth opportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Provide professional, courteous customer service through verbal and written communication

Respond promptly to customer inquiries, service requests, and assistance needs

Resolve customer concerns using a solutions-focused and empathetic approach

Maintain confidentiality and handle sensitive customer information with discretion

Actively listen to customers, seek clarification when necessary, and provide accurate information

Maintain a working knowledge of Zucora’s protection plans, products, and customer service technologies

Execute assigned daily tasks efficiently while meeting individual performance goals

Participate in virtual and in-person meetings, training sessions, and team discussions

Balance individual responsibilities with team collaboration and contribute to a positive team environment

Provide and accept constructive feedback while demonstrating professionalism and composure

High school diploma or equivalent

Minimum of one (1) year of customer service experience

Strong verbal and written communication skills

Ability to multitask and work effectively in a fast-paced environment

Ability to follow detailed written and verbal instructions

Strong problem-solving, analytical, and listening skills

Comfortable using technology and customer service systems

Customer service experience in a call center environment

Familiarity with technical procedures

Demonstrated ability to meet or exceed performance goals

Experience working in a remote or virtual work environment

Originally posted on Himalayas